Mandarin Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Mandarin Fluency, English Proficiency, Customer Success, Omnichannel Communication, Booking Management, Vendor Diplomacy, Technical Troubleshooting, De-escalation, CRM Management, Typing Speed 40+ WPM, Emotional Intelligence, Multi-tasking

Industry

Business Consulting and Services

Description

Location: Kuala Lumpur, Malaysia (Comprehensive Relocation Provided) Are you eager to build an exciting career within the booming digital travel and lifestyle ecosystem? We are currently seeking driven, highly articulate Mandarin-Speaking Customer Success Specialists to join our multicultural corporate team in the heart of Kuala Lumpur, Malaysia. In this position, you will be an essential asset to our premier Digital Booking & Reservation Platform. You will advocate for international users and premium vendors across major Mandarin-speaking regions—simplifying reservation management, resolving technical application bugs, and upholding a world-class standard of service. Core Responsibilities As a Customer Success Specialist, your day-to-day operations will involve: Omnichannel Engagement: Communicate effectively with platform users and commercial clients via inbound phone calls, live web chat, and email, handling all interactions seamlessly in Mandarin. End-to-End Booking Care: Overseas reservations throughout their entire cycle, managing itinerary changes, cancellation requests, and secure payment processing. Vendor Diplomacy: Work directly with hotel operators, local vendors, and venue managers to settle booking discrepancies, arrange special accommodations, and synchronize live system availability. Technical Guidance: Guide users through account configuration, digital wallet features, loyalty reward redemptions, and basic app navigation. De-escalation & Retention: Apply high emotional intelligence and professionalism to ease customer frustrations, turning complex service challenges into positive brand impressions. Database Management: Keep highly organized, detailed logs of client requests, escalated issues, and software bugs within our English-language CRM system. Candidate Profile & Requirements Language Capabilities Mandarin: Native or business-level fluency. Candidates must be highly skilled at reading and typing in Simplified and/or Traditional Chinese characters across all digital channels. English: B2 proficiency minimum (Upper-Intermediate). You must feel confident utilizing English-language software, understanding company documentation, and collaborating with international colleagues. Education & Technical Aptitude Qualifications: A Diploma or Bachelor's Degree in any field (specializations in Communications, Linguistics, or Hospitality are highly valued). Experience: Prior backgrounds in call centers or hospitality are a plus, though not strictly required. Tech Savviness: Comfortable multi-tasking across dual monitors, adapting to new mobile software environments, and maintaining a typing speed of 40+ words per minute. Availability: Flexible and willing to work a rotational shift schedule—including weekends and public holidays—to align with international user demand. Total Rewards & Corporate Benefits Financial & Well-being Package Competitive Income: A solid monthly base salary enhanced by language premiums, shift differentials, and attendance bonuses. Performance Incentives: Monthly KPI rewards based directly on service metrics and productivity. Health Protection: Premium medical, life, and surgical insurance starting on your very first day. Paid Leave: Full annual leave, medical leave, and statutory public holiday benefits. Global Relocation Support (For Candidates Moving from China) To guarantee a completely seamless transition to Malaysia's capital, we offer a dedicated relocation program: Visa Assistance: Full financial and administrative handling of your Malaysian Employment Pass. Air Travel: A fully paid, one-way flight ticket from your home country straight to Kuala Lumpur. Transition Housing: 30 days of complimentary accommodation in a hotel or serviced apartment upon arrival. Settling-In Stipend: A cash allowance to help cover initial local moving and setup expenses. On-the-Ground Logistics: Dedicated HR handlers to help with airport pickup, purchasing a local SIM card, and opening your Malaysian bank account. Professional Growth & Workplace Culture State-of-the-Art Workspace: Work out of a modern, open-concept corporate tower in Kuala Lumpur featuring premium lounges and vibrant breakout zones. Accelerated Advancement: Transparent promotion pathways to transition into Team Leadership, Quality Assurance, Workforce Management, or Corporate Training within 12 to 18 months. Skill Development: Ongoing access to soft-skills training programs, cross-functional projects, and international leadership workshops. Why Join Us in Kuala Lumpur? As Malaysia's high-energy capital, Kuala Lumpur effortlessly fuses historic culture with a futuristic skyline, world-class retail, and an incredible food scene. Standing as one of Southeast Asia's most affordable yet cosmopolitan cities, it gives expatriates an exceptional standard of living, efficient public transit, and a central geographical location perfect for exploring Asia. How to Apply To take the next step, please click "Apply Now" and submit your current resume in English. Shortlisted applicants will receive an email invitation for a preliminary phone interview and a virtual language assessment.

Responsibilities

Provide omnichannel support to international users and vendors in Mandarin to manage bookings and resolve technical issues. Coordinate with hotel operators and maintain detailed client logs within an English-language CRM system.