Mandarin Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Mandarin Proficiency, English Proficiency, Customer Support, Technical Troubleshooting, CRM Documentation, Booking Management, Conflict Resolution, Omnichannel Support, Typing Speed, Emotional Intelligence, Mobile Technology, Interpersonal Communication

Industry

Business Consulting and Services

Description

Are you passionate about the fast-moving worlds of hospitality, tourism, and digital travel platforms? We are seeking energetic, service-driven Mandarin-Speaking Customer Support Specialists to join our expanding team in Penang—Malaysia's leading coastal tech hub. In this position, you will act as the face of a prominent global digital booking application. Your primary objective will be to guide international users and commercial vendors through the platform, troubleshoot software issues, and provide world-class service. Core Responsibilities As a Customer Experience Expert, your daily responsibilities will include: Omnichannel Support: Respond to incoming inquiries, requests, and conflicts from application users and commercial partners via phone, live chat, and email in fluent Mandarin. Booking Management: Assist users with scheduling, modifying, or cancelling reservations, processing secure payments, and clarifying special app promotions. Supplier Liaison: Act as the main link between travelers and third-party vendors (including hotels, restaurants, and transportation operators) to resolve scheduling conflicts or unique requests. Technical Troubleshooting: Guide users through account creation, app navigation hurdles, and payment processing errors. Brand Ambassadorship: De-escalate high-pressure customer issues with empathy, patience, and strong emotional control to guarantee positive outcomes. Data Documentation: Input detailed notes of client conversations, feedback, and resolutions into the corporate CRM system. Candidate Qualifications Language Proficiency (Required) Mandarin: Native or near-native mastery (written, verbal, and reading) is mandatory. Applicants must be able to type rapidly and comprehend both Simplified and Traditional Chinese characters. English: At least a B2 (Upper-Intermediate) level. You must be comfortable navigating English-language operating software, reviewing corporate training modules, and handling internal business communications. Professional Profile & Education Academic Background: Possess at least a Diploma or a Bachelor's Degree in any major. (New graduates specializing in Hospitality, Linguistics, or Communications are strongly encouraged to apply). Experience: A history in customer success, contact centers, or the tourism/hospitality industry is a plus but not required. Technical Skills: Comfortable with mobile technology, adept at managing multiple screens simultaneously, and capable of maintaining a typing speed of 40+ words per minute. Availability: Ready to work in a fast-paced environment on a rotating shift schedule (including weekends and public holidays) to support global clientele. Compensation & Employee Benefits Financial & Health Perks Salary & Allowances: Competitive monthly base pay supplemented by shift differentials, language allowances, and perfect attendance bonuses. Performance Incentives: Monthly cash bonuses tied directly to reaching KPI targets. Medical Coverage: Premium healthcare, life, and medical insurance starting from your first day of employment. Paid Leave: Generous allocations for annual leave, sick leave, and compassionate leave. International Relocation Benefits (For Mainland China Applicants) To ensure a hassle-free transition to Malaysia, we offer a complete relocation package: Visa Sponsorship: Full administrative and financial backing for your Malaysian Employment Pass (Work Visa). Flight Coverage: A complimentary, one-way plane ticket from mainland China to Penang. Temporary Housing: 30 days of fully covered lodging in a hotel or serviced apartment while you look for a permanent residence. Moving Stipend: A cash allowance to help cover initial settling-in costs. Arrival Support: An airport welcome by local HR personnel, alongside hands-on help with setting up a local bank account and obtaining a Malaysian SIM card. Work Environment & Professional Growth Modern Facilities: Work from a cutting-edge, inclusive corporate campus in Penang equipped with on-site cafeterias, relaxation zones, and game rooms. Career Tracks: Defined internal paths for upward and lateral advancement. High-performing agents can advance into positions like Team Leader, Quality Auditor, Corporate Trainer, or Operations Manager within 12 to 18 months. Skill Development: Complementary access to certified professional training courses and soft-skill enrichment programs. Why Choose Penang? Known as the "Silicon Valley of the East" and famed as Malaysia's culinary capital, Penang perfectly combines rich history, booming tech sectors, seaside views, and an affordable cost of living. It is an ideal setting to build a global career within a welcoming, multicultural community.

Responsibilities

Provide omnichannel support to international users and vendors in Mandarin to resolve booking issues and technical hurdles. Act as a liaison between travelers and third-party suppliers while documenting all interactions in the corporate CRM.