Mandarin Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Mandarin Fluency, English Proficiency, Customer Success, Omnichannel Communication, Conflict Resolution, Technical Support, CRM Data Entry, Reservation Management, Typing Speed, Emotional Intelligence, Multitasking, Interpersonal Communication

Industry

Business Consulting and Services

Description

Are you enthusiastic about launching a rewarding career within the rapidly expanding digital travel and lifestyle market? We are looking for motivated, highly expressive Mandarin-Speaking Customer Success Specialists to join our diverse corporate team based in the center of Kuala Lumpur, Malaysia. In this role, you will serve as a vital pillar for our leading Digital Booking & Reservation Platform. You will represent global travelers and high-value merchants throughout prominent Mandarin-speaking regions—streamlining booking operations, troubleshooting software issues, and maintaining an elite standard of customer care. Core Responsibilities As a Customer Success professional, your day-to-day tasks will center on: Omnichannel Interaction: Engage efficiently with application users and commercial partners via incoming phone calls, live text chat, and email, conducting all communication smoothly in Mandarin. Comprehensive Reservation Care: Oversee the entire lifecycle of bookings, handling modifications to itineraries, processing cancellation requests, and conducting secure financial transactions. Merchant Liaison: Coordinate directly with hotel management, local operators, and venue coordinators to fix reservation errors, arrange customized requests, and align real-time platform availability. Technical Support: Walk clients through account setups, digital wallet functionalities, loyalty point redemptions, and basic software navigation. Conflict Resolution & Retention: Utilize strong emotional intelligence and composure to soothe customer anxieties, transforming complicated service issues into positive brand encounters. Information Management: Input highly organized, comprehensive notes regarding client requests, escalated problems, and software glitches into our English-based CRM database. Candidate Profile & Requirements Language Skills Mandarin: Native-level or business-grade fluency. Applicants must be highly proficient at reading and typing using Simplified and/or Traditional Chinese characters across all online platforms. English: A minimum of B2 proficiency (Upper-Intermediate). You must be confident working with English-language applications, reading internal corporate documentation, and collaborating with global team members. Academic Background & Technical Skills Qualifications: Holds a Diploma or Bachelor's Degree in any major (backgrounds in Communications, Linguistics, or Hospitality management are highly prized). Experience: Previous background within contact centers or the tourism sector is an asset, though not strictly mandatory. Tech Savviness: Comfortable multitasking across two monitors, adapting quickly to new mobile software layouts, and sustaining a typing speed of at least 40 words per minute. Availability: Flexible and prepared to work a rotating shift pattern—inclusive of weekends and public holidays—to correspond with global user traffic. Total Rewards & Corporate Benefits Compensation & Health Incentives Competitive Pay: A dependable monthly base salary increased by language premiums, shift allowances, and perfect attendance rewards. Performance Bonuses: Monthly financial incentives tied directly to your service metrics and daily productivity. Medical Protection: Premium health, life, and surgical insurance active starting from your first day of work. Paid Time Off: Comprehensive annual leave, sick leave, and official public holiday allocations. Global Relocation Assistance (For Candidates Moving from China) To ensure a completely smooth transition to the Malaysian capital, we offer a dedicated moving program: Visa Coordination: Full financial and logistical handling of your Malaysian Employment Pass. Air Travel Coverage: A fully funded, one-way flight from your home country directly to Kuala Lumpur. Temporary Housing: 30 days of complimentary lodging in a hotel or serviced apartment upon your arrival. Relocation Allowance: A cash stipend to assist with initial local moving and setup costs. On-the-Ground Support: Dedicated HR representatives to assist with airport pickup, purchasing a local SIM card, and opening a Malaysian bank account. Work Environment & Professional Development State-of-the-Art Office: Work from a modern, open-plan corporate tower in Kuala Lumpur equipped with high-end break rooms and creative collaborative zones. Rapid Career Tracks: Clear promotion paths to step into Team Leadership, Quality Assurance, Workforce Management, or Corporate Training within 12 to 18 months. Skill Growth: Regular access to interpersonal training initiatives, cross-departmental projects, and international leadership workshops. Why Choose Kuala Lumpur? As the high-energy capital of Malaysia, Kuala Lumpur perfectly merges historic heritage with a skyline of the future, top-tier shopping, and a legendary culinary scene. Ranking as one of Southeast Asia's most affordable yet cosmopolitan metropolises, it provides expatriates with an exceptional quality of life, efficient public transport networks, and a perfect central location for traveling across Asia.

Responsibilities

Manage the end-to-end booking lifecycle and provide technical support for global travelers and merchants via phone, chat, and email in Mandarin. Coordinate with hotel management and local operators to resolve reservation errors and maintain high standards of customer care.