MANHATTAN WMS SUPPORT LEAD -PROJECT DELIVERY MANAGER - ENTERPRISE PERFORMANCE

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Manhattan WMS Support Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Are you looking for a role where you can establish a deep and long-term relationship with your client while delivering ongoing support and enhancements for technology and business processes through long-term contracts? Join us where you will have the opportunity to work with cutting-edge platforms like SAP, Oracle, ServiceNow, and Workday Financials. We leverage AI, automation, and analytics to streamline operations, ensuring our clients’ success. Apply now and become part of a team that drives innovation and excellence!

• PROVIDE L2/L3 SUPPORT:Deliver advanced (Level 2 and Level 3) support for the warehouse management system (WMS), addressing incidents, requests, and system issues.
• INCIDENT & REQUEST MANAGEMENT:Manage L2/L3 tickets, including incident resolution, service requests, quality assurance testing of system changes, and supporting training and production implementation.
• FUNCTIONAL & SYSTEM INTEGRATION TESTING:Analyze, recommend, and implement functional and system integration testing for new WMS features, ensuring robust support for L2/L3 tickets.
• BEST PRACTICES & APPLICATION MONITORING:Monitor application performance, uphold existing best practices, and define new standards to optimize system reliability and efficiency.
• Additional responsibilities include support of continual process improvements to enhance the level of distribution operation efficiency, quality and productivity.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes