Mansion Event Associate at Highlands Ranch

Highlands Ranch, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Customer Service, Communication Skills, Organizational Skills, Problem Solving, Team Collaboration, Sales, Marketing, Time Management, Flexibility, Technical Skills, First Aid/CPR, Social Media Management, Event Planning, Vendor Management, Public Relations

Industry

Government Administration

Description

Do you love helping with special occasions, history, and creating unforgettable events? Join our team at the Highlands Ranch Mansion! This position works directly with clients to provide event information and coordinate private rentals, community events, historic tours, and educational and cultural programs. If you love working with people, managing memorable experiences, and supporting revenue goals in a one-of-a-kind historic setting, this is your chance to shine. Must be able to work flexible hours, including evenings, weekends and holidays. ESSENTIAL DUTIES AND RESPONSIBILITIES GENERAL RESPONSIBILITIES: * Provides input to improve operations, streamline work processes, and works cooperatively with staff, clients and vendors to provide quality, seamless, customer service. * Serve as Mansion Event Representative, when necessary, during functions to minimize confusion and resolve challenges * Operates management software consistent with accounting standards on an IT platform that is consistent with the District network. * Assists with maintenance of the calendar of all uses of the Mansion and ensure updated information is provided to the public and District staff. * May conduct sales tours at the mansion for the purpose of facility rentals, community events, and educational / cultural programs. * Demonstrates behavior that sets a positive example of integrity, fiscal responsibility and professionalism. * Follows District policies and procedures. * Performs a variety of miscellaneous duties such as email and phone correspondence, errands, and supplies needed for programs and operations. * Other related duties as assigned. PRIVATE EVENT RENTAL BUSINESS: * Conducts “one month” walk-through meetings with clients to coordinate details about their event. Creates Banquet Event Order (BEO) and floor plan to be provided to client, vendors and mansion staff. * Verifies space reservations for walk-throughs, rehearsals, audio/video appointments, etc. * Gather accurate and up-to-date event information to ensure that event setups are communicated to clients, vendors and mansion staff. * Leads weekly production meetings, * Effectively manage lifecycle of events including but not limited to, banquet event orders, event day venue management, social media posts, and post event reports. * Serves as Mansion liaison for each assigned event to address customer needs, challenges, expectations to ensure event success and safety. * Assists with equipment needs and vendor arrangements. * Leads with setting up and cleaning up for events as requested by clients and Mansion staff. * Attend events to provide operational support to ensure event success and safety. * Physically sets up events as requested by clients and Mansion staff. * Assists with equipment needs and vendor arrangements. * Assists with alcohol acquisition, order compliance, special order request and sales. * Assists with Mansion marketing efforts to include, but not limited to: * collaboration with Community Relations staff, to develop and implement a marketing plan to promote the Mansion, using a variety of brochures, calendars, letters, posters, news releases, electronic media content and flyers. * updates and changes to the website and other social media content for publication and posting. * provide information regarding the Mansion to schools, officials, community service groups, other departments and the public. DESIRED MINIMUM QUALIFICATIONS EDUCATION AND EXPERIENCE: * Associates degree from a college or university with a focus in event management, event sales, event planning or a closely related field. * Minimum of two (2) years of experience including event planning and management; or * Any equivalent combination of education and experience. * Valid driver’s license and good driving record. * First Aid / CPR certification within 12 months of hire. NECESSARY KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of event philosophy, sales and administration. * Knowledge of the equipment, facilities, operations and techniques used in an event center. * Skilled in the operation of listed tools and equipment. * Ability to manage, coordinate, and direct varied activities and programs involved in the operations of event venue and public building. * Ability to establish and maintain effective working relationships with employees, supervisors, vendors, other agencies, participants, instructors, community leaders, volunteers, and the general public. * Excellent verbal and written communications skills. Including comprehension, implementation, and transmission of written and verbal instructions. * Proficient in the use of Office 365 including Outlook, Word, Excel, Teams, and other web-based software. * Photography experience a plus. * Must possess exceptional organizational skills. * Represent the District in a composed professional manner, exemplifying integrity and excellence always. * Ability to perform the essential duties listed above. * Physically able to move about inside and outside of the Mansion and under adverse field conditions. * Ability to work outside of normal business hours including evenings and weekends. SUPERVISION RECEIVED Works under the general supervision of the Sales and Event Coordinator. SUPERVISION EXERCISED Assists in the supervision of event contractors, vendors and volunteers. TOOLS AND EQUIPMENT USED Computers, related hardware, Microsoft products (Excel, Forms, Outlook, SharePoint, Teams, Word, etc.), event and marketing software, and multi-line VoIP phone, cell phone, portable radio and vehicles. General office equipment such as multi-function printer/scanner/copier, breakroom equipment, etc. WORK SCHEDULE This is a full-time position working 40 hours per week. Work schedules will vary depending on weather conditions, projects, events, programs, meetings, and staffing levels, and will include some evening, early morning, and weekend hours. Regular and predictable attendance is an essential function of the job. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals. The noise level in the work environment is usually quiet while in the office moderately loud when in the field. SELECTION GUIDELINES Formal applications, rating of education and experience; panel interview(s) and reference check; job related tests might be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The Metro District is dedicated to the principles of the Equal Employment Opportunity Act and prohibits unlawful discrimination against applicants based on race, color, religion, sex, national origin, age over 40, physical or mental disability, veteran status, genetic information, sexual orientation, or gender identity. ABOUT US The Highlands Ranch Metro District, as the local government in our community, is committed to providing the following high-quality municipal services while managing resources wisely for Highlands Ranch such as; construction of major roads, installation and maintenance of landscaping and fences adjacent to major roads, installation of traffic signals and street lights on major roads, construction and maintenance of parks and trails, youth and adult outdoor recreation and sports programs, management and maintenance of extensive natural open space areas and so much more. OUR BENEFITS We prioritize your well-being and recognize the importance of a work/life balance by offering outstanding benefits: HEALTH & RETIREMENT! * 100% paid employee-only medical insurance premiums * 100% paid employee-only dental & vision insurance premiums * 100% paid life and accidental death & dismemberment insurance premiums * 100% contribution match for the pension plan * Up to 6% employer contribution for the optional retirement plan WORK/LIFE BALANCE! * 80 hours of earned vacation per year, increasing after 5 years * 80 hours of annual sick leave * 32 hours of annual personal leave * 10 paid holidays * 200 hours of medical leave with certification WELLNESS & IMPROVEMENT! * Employee Assistance Program (EAP) for confidential support, guidance, and resources for employees and their families. * Flexible Spending Account (FSA) options for additional medical expenses. * Up to $2,000 a year for education reimbursement. * Highlands Ranch Community Association recreation center pass for a discounted fee. SAVING, PLANNING & OTHER! * Optional 457 deferred compensation plan to help employees plan for their retirement. * Discounts for employees on over 1,000 products and services. APPLICATION INFORMATION Pre-employment screening includes a background check, illegal substances screening and motor vehicle record review. We will be accepting applications for at least two weeks or until the position is filled. Submit applications at highlandsranch.org/apply [https://highlandsranch.org/apply] or if viewing this posting from our career center, click "Apply" below.

Responsibilities

The Mansion Event Associate coordinates private rentals, community events, and educational programs while ensuring seamless customer service. They also manage event logistics, including setup, vendor arrangements, and client communication.