Manufacturing Customer Service Representative II at Wescon Controls, LLC

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ERP systems, EDI, Microsoft Office, Customer support, Order management, Communication, Time management, Attention to detail, Organizational skills, Customer relationship management, Problem solving, Data entry, Supply chain coordination, RMA processing, Documentation, Business etiquette

Industry

Machinery Manufacturing

Description

Job Description: The Manufacturing Service Representative II (“CSR”) role is responsible for managing customer parts orders through the entire process – order entry through delivery. Communicates directly with customers and coordinates with other internal departments (Production, Supply Chain, Shipping, etc.) to meet service expectations. Works under minimal supervision. Essential Functions of the role: * Manages day-to-day order management for assigned customers * Enter and maintain customer orders via ERP/EDI/email with attention to delivery timelines * Communicates with production, supply chain and shipping departments to provide proactive updates on order delays or changes * Responds to customer inquiries related to pricing, availability and order status * Monitors and follow-up on backorders and expedite requests * Processes returns (RMA’s), shipping discrepancies and documentation requests * Completes customer-facing forms such as compliance, vendor questionnaires and shipping certificates * Assists with new Customer Service Representatives on-boarding process and answers new hire questions * Assists Customer Service Representative III when needed * Reliable to work scheduled days and hours Skills & Knowledge Required: * Solid working knowledge of ERP and/or EDI systems * Strong Microsoft Office skills, including Excel, PowerPoint, Outlook and Word * Excellent customer support skills – outstanding verbal and written communication and strong business etiquette skills for telephone and personal contact * Ability to multi-task, prioritize and manage time effectively with minimal oversight * Strong attention to detail * Strong organizational and customer relationship skills * Ability to follow instructions and meet deadlines Skills & Knowledge Preferred: * Experience with major customer portals (e.g., Ariba) for order entry, tracking, and documentation exchange * Skilled in monitoring portal activity to track status updates, delivery schedules, or customer messages * Familiarity with customer scorecards or performance metrics accessed through portals Education & Experience Required: * High school diploma or GED equivalent * Minimum of three years’ experience in a customer facing role * Prior experience working with an ERP system (i.e., SAP) * Experience working with customer portals Education & Experience Preferred: * Associate’s or Bachelor’s degree * Experience working with SAP * Experience in a similar type role in a manufacturing environment Physical Demands/ Equipment Used to Perform the Job: * Ability to wear required PPE in various areas of the facility (i.e., safety glasses, ear plugs) * Office environment which requires periods of prolonged sitting, typing on a computer keyboard, viewing a computer monitor and use of telephone * Ability to climb stairs to access 2nd floor conference room with no elevator

Responsibilities

The role involves managing customer parts orders from entry through delivery while coordinating with internal departments like production and shipping. The representative also handles customer inquiries, monitors backorders, and processes returns and documentation.