JOB DESCRIPTION

Unicorr Packaging Group is a multi-plant, family-owned and operated business producing corrugated packaging, displays, and foam and wood protective packaging. Since 1946, Unicorr has distinguished itself by its integrity, Customer focus, and its manufacturing, design and service excellence. It is among the largest converters of corrugated products and protective packaging in the Northeast. Practicing lean to promote efficiency and sustainability, as well as a customer-partnership philosophy, has led to Unicorr’s success and growth. Currently, we have a Customer Service Manager opening based out of Bensalem, PA at our TriState Container plant

POSITION SUMMARY

The Customer Service Manager is the primary liaison between the Company’s customers and operations. The role includes managing and overseeing the functions of the Customer Service team to effectively support the coordination of customer orders, manufacturing and delivery schedules, service issues, and other related customer concerns. This role requires frequent interaction with manufacturing, sales and production to satisfy customer needs and maintain positive business relations between the company and its customers.

JOB REQUIREMENTS

• Bachelor’s degree required with a concentration in Marketing, Business, or Communications preferred
• Proven experience as a sales representative and/or manager
• Experience in manufacturing environment, preferably in the Corrugated industry
• Strong communication and interpersonal skills
• Self-motivated with the ability to multitask
• Excellent organizational skills
• Highly competitive nature, a strong will, and sound business judgement
• Computer literacy is essential, with demonstrated competency in Microsoft Word, Excel and PowerPoint
  Unicorr Packaging Group offers a competitive compensation and benefit package including health, dental and vision, 401(k) Plan.
  For additional information on Unicorr Packaging Group, please visit our website at www.unicorr.com.
  Unicorr Packaging Group is an EO/EA/AA Employer.’
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Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Relocation assistance
• Professional development assistance
• Tuition reimbursement

Schedule:

• Monday to Friday
• Day shift
• Overtime

Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• corrugated packaging : 5 years (Required)

Ability to Commute:

• 300 Cedar Hill St, Marlborough, Massachusetts 01752

Ability to Relocate:

• 300 Cedar Hill St, Marlborough, Massachusetts 01752

Work Location: In person
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Supervise and lead the customer service team to meet departmental goals and service levels.
• Oversee daily order entry, pricing accuracy, scheduling and customer communications.
• Act as primary liaison between customers, production planning, logistics and sales.
• Coordinate with operations, design and quality teams to help resolve production issues and support customer service on-time deliveries.
• Ensure timely resolution of customer inquiries, complaints, and delivery issues.
• Monitor order flow from enter to delivery to ensure on-time performance.
• Train and coach customer service representatives for high performance development.
• Collaborate with sales team to forecast customer needs and manage inventory expectations.
• Ensure compliance with internal quality, safety and production procedures.
• Visit customers as needed to build relationships with key decision makers in the purchasing, engineering and quality departments.
• Coordinate daily meetings with scheduling, production, and quality teams.
• Review incoming Requests for Quote (RFQs) and prepare pricing recommendations for review with sales and operations leadership and prepare final quotes for submittal to customer.
• Monitor key account performance metrics such as sales growth, profitability, customer satisfaction, on-time delivery, quality, and overall relationship.