康养管家 at Manulife

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Service Process Optimization, Data Analysis, Training, Complaint Handling, Communication, Resource Management, Collaboration, Problem Solving, Feedback Collection, Vendor Management, Service Improvement, Operational Standards, Client Engagement, Continuous Improvement, Performance Monitoring

Industry

Insurance

Description

1.主动参与客户服务管理，确保服务的连续性和个性化。 2.主动跟进客户服务，确保服务的落地和资源的有效安排。 3.服务流程优化：分析并优化服务流程，以提升客户体验和满意度。定期进行服务数据统计和分析，为服务改进提供数据支持。 4.第三方运营合作：与合作方运营团队进行有效沟通，确保服务标准和流程的执行。收集并分析服务实施的评价，提出改进建议，并监督供应商的整改措施。 5.负责处理康养服务的投诉，及时响应并提供解决方案。 6.管家带教与培训负责管家专业知识及岗位技能培训，开展岗前实操带教、考核及持续知识技能提升培训。 About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement In Office We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Responsibilities

The role involves actively participating in customer service management to ensure continuity and personalization of services. Responsibilities also include optimizing service processes and handling complaints effectively.