康养管家 at Manulife

Taijiang District, Fujian, China -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Service Process Optimization, Data Analysis, Third Party Collaboration, Complaint Handling, Training, Communication, Problem Solving

Industry

Insurance

Description

1.主动参与客户服务管理，确保服务的连续性和个性化。 2.主动跟进客户服务，确保服务的落地和资源的有效安排。 3.服务流程优化：分析并优化服务流程，以提升客户体验和满意度。定期进行服务数据统计和分析，为服务改进提供数据支持。 4.第三方运营合作：与合作方运营团队进行有效沟通，确保服务标准和流程的执行。收集并分析服务实施的评价，提出改进建议，并监督供应商的整改措施。 5.负责处理康养服务的投诉，及时响应并提供解决方案。 6.管家带教与培训负责管家专业知识及岗位技能培训，开展岗前实操带教、考核及持续知识技能提升培训。 About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement In Office

Responsibilities

The role involves actively participating in customer service management to ensure continuity and personalization of services. It also includes optimizing service processes and handling complaints effectively.