Mar'26 : Customer Support - India Senior Analyst, Process at WM

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audit, Reconciliation, Accounts Payable, Vendor Management, Dispute Resolution, Quality Control, Productivity Management, Problem Solving, Team Handling, Verbal Communication, Written Communication, Accounting Software, Database Software, M.S. Outlook, MS Excel, M.S. PowerPoint

Industry

Environmental Services

Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Under supervision audit and reconcile vendor invoices II. Duties and Responsibilities To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. * Reconciles & audits exception-based invoices with the highest level of accuracy & speed. * Ensures that vendors are paid in accordance with open accounts payable. * Pays invoices correctly or passes to appropriate personnel for dispute resolution. * Assists in keeping vendor accounts updated and accurate. * Returns or resolves quality control issues in problem queues. * Meets or exceeds individual productivity requirements. * Resolves problem invoices with the highest degree of urgency. * Follows standard procedures and introduces all new procedures into daily routine. * Maintains professional and productive relations and communications with internal customers. III. Supervisory Responsibilities May coach and mentor less-experienced analysts and act as team leader on systems projects. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience * Education: Bachelor's Degree (accredited) or equivalent degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. * Experience: Two (2) years of experience in the field of Audit, Accounts & Finance (in addition to education requirements). B. Other Knowledge, Skills or Abilities Required Language Ability: Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence. Math Ability: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Reasoning Ability: Ability to apply common sense understanding to carryout instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint. Special Skills: Problem solving skills, team handling ability, verbal and written communication should be good. Pace: The pace should be considered fast. To meet vendors expectations, we work in a very urgent environment. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; * Required to exert physical effort in handling objects less than 30 pounds occasionally; * Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; * Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; * Normal setting for this job is an office setting.

Responsibilities

The primary duties involve auditing and reconciling vendor invoices with high accuracy and speed, ensuring vendors are paid correctly and assisting in keeping vendor accounts updated. The role also requires resolving quality control issues and problem invoices with urgency while meeting productivity requirements.