Marine Business Support at WTW
Ipswich, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

21 Jun, 25

Salary

0.0

Posted On

21 Mar, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Delivery, Interpersonal Skills, Negotiation

Industry

Marketing/Advertising/Sales

Description

THE REQUIREMENTS

  • Skilled at building effective relationships, at all levels, with key stakeholders
  • Proven track record of delivering high levels of client service
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Good communication, negotiation, and interpersonal skills
  • Able to prioritize, manage deadlines and work under pressure
  • Attention to detail and can do attitude
  • Ability to work both independently and as part of the wider team
  • Experience of working with and adhering to processes and systems to support client service delivery
  • Insurance experience preferable
Responsibilities

Client Relationship Management

  • Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
  • Understand, apply and where necessary explain the business unit policies and procedures
  • Provide subject matter expertise where required
  • Draw on expertise within the wider Business Unit and across the Group for clients as required
  • Liaise with clients and build strong relationships

    Business Development

  • Actively support the Business Unit drive of the sales process and business area practice activity

  • Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business.

    Placement Management

  • Work closely and maintain working relationships with key stakeholders

  • SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.
  • Checking correct documentation has been received and issued and completing real time filing to pass audit checks.
  • Ensure compliant processing within internal metric framework
  • Ensure accurate loading of data within agreed time and quality standards
  • Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai

    Operational and Service Delivery

  • Deliver ‘Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.

  • Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
  • Deliver high levels of client service in line with Marine standard operating procedures for client activity
  • Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures, and all regulatory requirements
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