DESCRIPTION

Are you ready to take the next step in your claims career? We’re looking for a Claims Handler or Senior Claims Handler (depending on experience) to join our dynamic Marine Claims Team within Claims Operations at WTW.
This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network—including London, Mumbai, and other WTW offices—as well as with clients, insurers, and other key stakeholders involved in the claims process.

QUALIFICATIONS

• Preferably working towards the CII qualification
• Preferably educated to A level standard or relevant industry experience

KNOWLEDGE/EXPERIENCE

• Strong understanding of claims processes and factors that impact settlement/loss.
• Understanding of Lloyd’s and the London Market
• Industry Compliance Awareness

SKILLS

• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proven ability to manage multiple clients and complex tasks simultaneously.

As a Claims Handler, you’ll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:

• Managing marine claims from first notification of loss through to settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards and client expectations.
• Collaborating with WTW’s global claims community to share knowledge and best practices.
• Building strong relationships with clients, carriers, and external partners.