Marine Claims Lead at IAG AUS

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marine Claims Experience, People Leadership, Communication Skills, Negotiation Skills, Financial Acumen, Marine Insurance Law

Industry

Insurance

Description

Make a difference as a Marine Claims Lead For over 165 years, NZI Insurance has been protecting Kiwi businesses around New Zealand. Part of IAG New Zealand Limited (known as IAG), we actively help Kiwis manage their risks and provide support through thick and thin. Mō te Tūranga | About the Role As a Marine Claims Lead, you'll be responsible for building and leading a high-performing team that delivers customer-focused claims experiences through technical excellence and strong interpersonal skills. You'll oversee operational performance, manage vendor relationships, and ensure governance and compliance across complex and high-value claims. Your role includes coaching and mentoring your team, driving continuous improvement in claims processes, and collaborating with underwriting, actuarial, legal, and distribution teams to support enterprise-wide goals. You'll also develop educational content to enhance claims literacy across the business and contribute to strategic planning that aligns with broader organisational objectives, while strengthening relationships that improve customer ease and trust. This is a permanent, full-time hybrid role, based in Tāmaki Makaurau (Auckland), Kirikiriroa (Hamilton), Te Whanganui-a-Tara (Wellington) or Ōtautahi (Christchurch), New Zealand. Ōu Pūkenga | About You To be successful in the role, you’ll need: Extensive marine claims experience – minimum 5 years in the insurance industry, with deep technical expertise. Proven people leadership – ability to inspire, coach, and develop high-performing claims teams. Exceptional communication skills – confident in both written and verbal formats, including presentations. Strong negotiation and influencing abilities – able to drive outcomes and manage complex stakeholder relationships. Financial acumen – capable of interpreting and applying financial data and performance reports effectively. Solid understanding of marine insurance law – able to navigate legal frameworks and apply them to claims strategy. Applications close Monday, 3 November 2025, at 11:59 NZT. All this shows up in what we offer: Boosted Kiwisaver with 4% employer contribution and life insurance as standard Up to 50% off personal insurance, including home and motor insurance Annual $500 Health & Wellbeing payment 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Dedicated career growth programs, including the award-winning IAG Academy Partner discounts on every day and special occasion items A certified Family Inclusive WorkplaceTM *employment type eligibility criteria apply Mō mātou| About us At NZI, you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place. IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual. We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you. We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

As a Marine Claims Lead, you'll build and lead a high-performing team to deliver customer-focused claims experiences. You'll oversee operational performance and manage vendor relationships while ensuring governance and compliance across complex claims.