Marine Customer Service Agent with Greek and English

at  Ecolab

A member of the Cruise Line Customer Service Europe Team is a vital partner in delivering customer satisfaction to a special customer group within institutional: river and ocean cruisers. The team services customer portfolios in the UK, Norway, Italy and Germany.
Become part of a dynamic end to end team. We are proud of being responsible for the full process, from new customer set-up until invoicing and use EBS SAP and BCM. We are in touch with both division and customer by email/phone/Teams chat to make sure we reach our goals. We truly believe that our service is highly valued by our partners in the division and the customers.

• Handle incoming requests from customers and sales
• Place equipment and chemical orders on time in SAP
• Coordinate domestic and international shipments
• Proactively communicate changes and delays to orders and find alternate delivery solutions in case of failure
• Organize regular service including registration of technicians to ships and harbour agent/authorities
• Coordinate and solve emergency service requests
• Organize rush orders with communication to sales and customers
• Deal with customer complaints, including invoicing disputes
• Generate invoices, credit and debit notes, pro forma invoices, shipping notes for special deliveries
• Participate in process documentation and improvements