ABOUT US:

We are a leading name in the marine and yachting industry, known for delivering excellence in service, repair, and customer satisfaction. As we continue to expand and grow, we are seeking a highly skilled and dynamic Marine Service Manager to join our team.

POSITION OVERVIEW:

The Marine Service Manager will lead our service department with a strong focus on people management, cross-department collaboration, and superior client communication. This role is best suited for an experienced professional with a solid background in the marine industry, exceptional soft skills, and the ability to thrive in a fast-paced and ever-changing environment.

QUALIFICATIONS & SKILLS:

• Proven experience in the marine and yachting industry (service, repair, or operations).
• Strong computer skills and being able to work with management and quality control softwares.
• Strong people management and leadership skills.
• Excellent communication, interpersonal, and client-facing skills.
• Ability to multi-task and manage work across multiple departments.
• High adaptability and comfort in a fast-paced, change-driven environment.
• Deep understanding of service estimation, including the ability to create and review detailed work scopes.
• Commitment to ethical behavior and high professional standards.

• Oversee daily operations of the marine service department, ensuring high standards of service delivery.
• Manage, coach, and support a diverse team including service supervisors, estimators, technicians, and project coordinators.
• Work collaboratively across departments such as Parts, Sales, and Canvass to ensure seamless service integration.
• Review and approve complex repair and maintenance estimates prepared by estimators.
• Communicate effectively with clients, ensuring transparency, professionalism, and ethical standards are upheld.
• Maintain high flexibility and adaptability to respond to shifting priorities and urgent service needs.
• Collaborate with internal stakeholders to streamline workflows and enhance service efficiency.
• Drive customer satisfaction and support continuous improvement initiatives.