Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

EXPERIENCE

• Fluent in English
• Degree level education preferred
• Strong mathematical/analytical/legal background
• Strong interpersonal skills
• Previous customer service experience would be advantageous
• Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).

THE ROLE

You will be responsible for dealing with live requests from Ebury’s maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests.
In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.

RESPONSIBILITIES

• Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
• Execution of FX trades with multiple liquidity providers, using various different trading platforms.
• Handle a high volume of incoming requests via phone and email tickets from the partner.
• Gain an in-depth understanding of the processes within all departments includingscreening, operations, reconciliation, compliance, treasury and tech
• Build and maintain strong relationships with both our partners and our internal departments.
• Assist partners in growing their existing businesses through your Ebury product knowledge