Market Conduct Investigator

at  Prudential Plc

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The role of the Market Conduct Investigator reports to the Lead – Market Conduct Investigation. You are required to support the Lead in investigating into any complaints or allegations of serious misconduct, administering the Fit & Proper framework by providing assessment and recommendations on candidates with adverse findings or issues.

1) Investigation

• Investigate any complaints or allegations of serious misconduct in a fair, independent and prompt manner.
• Mete out the prescribed sanction(s) in accordance of the internal policy for any breaches of sales conduct by the distribution channels.
• Be competent and conversant with the relevant contents and requirements of applicable regulations, industry standards, Regional Compliance Standards and PACS’ business rules.

2) Fitness and Propriety Assessment

• Provide sound assessment and recommendations on new candidates with adverse findings/issues and existing representatives that are placed on enhanced due diligence monitoring.
• Provide support and advice to business on matters relating to ongoing due diligence of existing representatives.

3) Others
Undertake ad-hoc tasks, projects or reviews as directed by Lead – Market Conduct Investigation and Head – Sales Surveillance & Investigation.
Who we are looking for:

Competencies & Personal Traits

• Self-motivated and driven.
• Analytical and attentive to details.
• Basic understanding of the insurance industry and operations.
• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.

Working Experience:

• At least 3-5 years of experience in a compliance role in a financial institution or similar institution.
• Preferably with experience in investigation into customers’ complaint and dealing with Distribution functions.

Professional Qualifications:

• Preferably with Insurance-related certifications [e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance].

Education:

• Degree, preferably in Business, Insurance or Finance related fields.

Language:

• Strong command of the English language.
• Proficiency in Mandarin and dialect is added advantage.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Please refer the Job description for details