Are you a motivated and results-oriented professional with a commitment to fairness and quality? Join our team as a Junior Manager in the Market Conduct (Complaints) Department at a leading short-term motor insurance provider.
Main responsibilities
Leading a team of junior staff
Ensuring consistency in quality and inputs across teams
Monitoring inputs and conducting quality reviews
Identifying prevention measures and conducting corrective action reviews
Managing OSTI and engaging with claims decision-makers
Overseeing performance management and training
Identifying in-person red flags and managing departmental projects
Monitoring Rhythms and Routines in the function and managing queues

Providing daily stats and exception reporting
Conducting corrective action reporting and complaint reporting
Delivering performance reporting (KPI)
Minimum requirements