Market Data Application Support Analyst at Bank of England

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

45360.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Windows desktop support, Application support, Infrastructure support, Network support, IT service delivery, Incident management, SLA management, Communication skills, Stakeholder management, ITIL framework, Azure, Github, Terraform, API support

Industry

Banking

Description

Market Data Application Support Analyst, Technology Directorate Permanent Full time Location - Leeds Flexible Working Options This role is open to flexible working patterns, these may include: * Ability to adapt calendar as needed, this could be to fit in the school run, gym, or appointments * A 50% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks * Working from abroad policy (subject to approval and policy within the team) Day in the Role You will be contributing your knowledge and expertise towards the support, continual improvement and development of our Market Data/3rd party data services, ensuring our business users gain most value from the services/subscriptions they have access to. The daily hands-on function of monitoring incident and request tickets, ensuring SLA’s are met is key to the role which is balanced with the requirement to plan and implement both internal and vendor led changes. Collaboration across multiple teams will be required to ensure the services are supported end to end. You will possess a service/security first mentality and strive for accuracy and quality to minimise impacts. Advancement in AI capabilities provides the opportunity to innovate and shape the way our users interact with data to bring efficiencies. Minimum Criteria * At least 1–2 years’ experience in an IT support, desktop support, infrastructure, or network support role * Working knowledge of Windows-based desktop and application support in a corporate environment * Basic understanding of IT service delivery and supporting users in a production environment * Clear verbal and written communication skills, with the ability to document issues and liaise with customers * Ability to manage and prioritise workload effectively in a reactive support role * Professional approach to users, systems, and data, with an awareness of security and service reliability * Willingness and ability to participate in an out-of-hours on-call rota, including occasional weekends Essential Criteria We are interested in hearing from candidates who have the following capabilities: * At least 2 years knowledge/experience in a desktop support/infrastructure/network role * Knowledge of application/desktop support in a Windows environment * Strong written and verbal communication and organisational skills * Ability to plan, schedule, and manage a demanding workload * Professionalism, self-motivation, and a desire for continuous improvement and innovation * Confident engaging with internal customers and senior stakeholders both internal/external. * Demonstrate a service/security-first focus, baked-in not bolted-on * Commitment to delivering a reliable, efficient, and high‑quality service * Familiarity with IT Service Management practices and the ITIL framework * Participate in an out‑of‑hours on‑call rota, with occasional weekend working as required Desirable Criteria Practical knowledge and experience of supporting and configuring Windows based components in Azure via Github and Terraform. Practical knowledge of creating and supporting API’s Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme [https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-2-disability-confident-employer]. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. Leeds salary: £40,320 - £45,360 In addition, we also offer a comprehensive benefits package as detailed below: * Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. * A discretionary performance award based on a current award pool. * An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. * 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. * Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice [https://www.bankofengland.co.uk/legal/privacy]. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes on 15 May 2026 Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed. We are the UK's central bank - and we are a bank like no other; known by our peers for our world-leading thinking on policy and strategy. Our mission is to promote the good of the people of the UK by maintaining monetary and financial stability. We seek to keep prices stable and people's money safe. We know our work matters to people, to families, up and down the UK. We are driven by curiosity and the desire to do important, challenging work. It takes a great team to run the Bank of England. We rely on each other to play our part. We benefit from a collaborative culture and long-established flexible ways of working, supporting our colleagues balance their work and personal lives. We strive to be a place where people feel they belong and have equal access to opportunities, because different perspectives helps us make the best decisions for the public. There's much to gain from working with us - from career defining work at the heart of the UK economy, being part of a fantastic team, and a rewarding compensation package. Join us and find a bank like no other. Together, we can make a difference. The Bank of England will use and protect the information you provide when you apply for a role with us, in line with our obligations under data protection law. This is so we can assess your suitability for the role and administer your application. If you’re successful we’ll use it to offer you a position and onboard you to join the Bank. If you would like more details about how your information will be used and your information rights, please visit our recruitment privacy notice

Responsibilities

The analyst will provide 2nd and 3rd line technical support, operational management, and ongoing enhancement of Market Data Services. They are responsible for monitoring incident tickets, ensuring SLAs are met, and collaborating across teams to implement vendor-led changes.