MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• 1 year of directly related experience

PREFERRED QUALIFICATIONS

• 1 year of experience with inventory and returns processes
• 6 months of experience communicating with vendors

SCHEDULE REQUIREMENTS

Various shift options are available Monday-Sunday. Shift times include: 6AM - 3PM, 9AM - 6PM, and 12PM - 9PM. Flexible work availability is required, as a preferred schedule is not guaranteed.

• Communicate with internal and external customers
• Maintain positive vendor, liquidation, Bulk Distribution Center (BDC) and outlet relationships
• Complete Return to Manufacturer (RTM) program which includes all paperwork, vendor contact, and credit
• Process and disposition damaged, discontinued, defective, special order, cancelled product
• Generate and monitor reports including Return to Manufacturer (RTM) worklist and damaged on hand list
• Maintain continuous dialogue with the third-party logistics partner to address and resolve claims (customer and cargo), updates Lowe’s claims portal
• Process vendor credit for items returned by customers as damaged or defective and requests vendor return authorizations
• Perform daily inventory reconciliation with Lowe’s and third-party logistics
• Produce Warehouse Management System (WMS) inventory reporting and validation
• Conduct inventory cycle counts, audits, adjustments, and reconciliation
• Perform some physical tasks including handling and transporting merchandise, managing inventory, disposing of waste materials, and operating equipment to move appliances