MARKET DELIVERY MANAGER - XDT at Lowe's Companies, Inc.

, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Service Quality Control, Financial Analysis, Problem Solving, Home Delivery Operations, Team Leadership, Coaching, Communication, Performance Monitoring, Issue Resolution, Continuous Improvement, Business Relationships, Operational Metrics, Change Leadership, Empowerment Skills

Industry

Retail

Description

Expand your career possibilities. Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply! Find Your Home to More Possibilities. What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market for product purchased thru Lowe’s Retail Stores or Lowes Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores. The MDM works closely with cross-functional business units, including store/operations management, stores, and Field Delivery Directors to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers. Responsibility Statements •Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts. •Knowledge of financial statements and plans. Analyzes variances and creates corrective actions. •Prepares action plans, resolves problems, completes audits and identifies trends. •Ability to lead others to deliver business results and handle multiple tasks in a past paced environment. •Extensive knowledge of Home Delivery Operations and processes. •Serve as the market leader of the XDT Network through interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations. •Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service. •Effective problem solving, change leadership, team orientation and empowerment skills. •Communicates Delivery successes and opportunities regularly with our Retail Selling stores to improve customer sales/delivery experiences. Builds and maintains Business relationships with Retail and Pro Lowes partners. •The MDM performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates. •Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences. •Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level. What you Need to Succeed Minimum Qualifications • Bachelor’s Degree – Operations, Supply Chain, or related field and 7 + years of relevant experience. or H.S. Diploma and 9 years of relevant experience. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Responsibilities

The Market Delivery Manager is responsible for ensuring customer satisfaction through service and quality control standards in a specific market. This includes overseeing delivery operations, managing a team, and collaborating with various business units to improve home delivery operations.