Client Relationship Management & Business Development

• Managing and developing key client relationships and strategic partnerships across the MEA region.
• Leading strategic account planning and outreach activities, including the creation and ongoing management of the quarterly MEA Account List.
• Identifying and pursuing upcoming hearings and opportunities to grow pipeline activity, while developing market intelligence on firm activity, trends and regional developments.
• Serve as a visible and trusted face for the company across events, conferences, webinars, panels, round tables and industry associations.
• Identify leads and adoption or expansion opportunities for our subscription (Cases) business.
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Client Success & Team Management

• Overseeing client success activities from the post-quotation stage through to the hearing, working closely with other operational teams to ensure a high level of client satisfaction throughout the post-business development client lifecycle.
• Work closely alongside the Commercial Operations Associate.
• Support the Head of Client Success in relation to regional activities including feedback meetings.
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Marketing & Events

• Working with the Marketing team to plan and execute quarterly marketing campaigns and regional initiatives, including projects relating to inconsistencies, DIAC partnerships, venue consultancy and hybrid hearing capabilities.
• 'Owning' and advising on the MEA BD Budget expenditure (monthly).
• Working with the Marketing team to organise and deliver regional events, including Dubai Arbitration Week, Riyadh Disputes Week and other ad hoc client events.
• Collaborating with the Marketing team to strategically plan regional content delivery, such as the MEA quarterly newsletter and contributions to global and regional campaigns and initiatives.
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Projects & Reporting

• Leading and coordinating regional ad hoc projects on a cross-functional basis, including initiatives such as the move to the ADGM office.
• Owning and maintaining Salesforce and Power BI reporting, including ensuring robust and consistent Salesforce data management and hygiene practices.
• Monitor KPIs and support the Director of AI and Market Development with reporting.
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Requirements

What we're looking for in you

• Proven experience in a client-facing business development, account management or client success role, ideally within legal, dispute resolution or a related professional services environment
• Understanding of arbitration, litigation and dispute resolution processes, and familiarity with the MEA legal and arbitration landscape.
• Strong communication skills and confidence leading meetings, presenting to clients and delivering demos.
• Ability to build relationships with senior stakeholders, with credibility and gravitas to influence.
• Outgoing and proactive, taking advantage of opportunities to network with prospects and clients.
• Commercial acumen and the ability to think strategically.
• Agile and self-motivated, capable of working under pressure in a fast-paced environment and prioritising effectively.
• A team player and a self-starter, willing to roll up your sleeves to drive the execution of tasks.
• Knowledge of and experience using CRM solutions (e.g. Salesforce), business intelligence tools (e.g. Power BI) and PowerPoint.
• Based in the MEA region (e.g. Dubai/Abu Dhabi), with a willingness to travel across the region and to our London and Amsterdam offices.
• Arabic language skills and other regional languages are a bonus!
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