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Market Executor - Service Operations at Ford Global Career Site
Chennai, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Analytical Abilities, Root Cause Analysis, Critical Thinking, Problem-Solving, Teamwork, Coordination, Communication, Presentation, People Skills, Organizational, Planning, Time Management, Learning Agility, Initiative Taking, Self-Motivation

Industry

Motor Vehicle Manufacturing

Description
This Job is only for SG7's to apply   Are you passionate about delivering exceptional customer experience and driving operational excellence in the automotive service industry? As a Market Executor for IMG Service Operations, you will lead two critical initiatives within Ford's Customer Service Division (FCSD): Vehicle Uptime and Service Convenience. This role is about transforming how we support Ford and Lincoln vehicle owners and our dealer network. You will be instrumental in ensuring vehicles spend less time off the road for repairs (Uptime) and that the entire service experience, from appointment scheduling to vehicle delivery, is smooth, efficient, and customer-friendly (Service Convenience). You will achieve this by redesigning processes, proactively engaging dealers, and using data to continuously improve efficiency and customer satisfaction. Your deep understanding of Dealer Service Processes and Dealer Management Systems will be key to analyzing customer journeys and implementing effective solutions. You will function as both a Data Analyst and a Service Consultant for markets regarding Uptime and Service Convenience.
Responsibilities
The Market Executor will lead initiatives focused on Vehicle Uptime and Service Convenience within Ford's Customer Service Division by redesigning processes and proactively engaging dealers. This role involves functioning as both a Data Analyst and a Service Consultant to continuously improve efficiency and customer satisfaction.