ABOUT US

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
This role is a sales and account management role that provides a hybrid working model with 4 days in the office and 1 days WFH.

• Grow the portfolio of accommodation partners in your assigned market by introducing potential partners to Trip.com and facilitating their onboarding process.
• Develop and maintain strong relationships with partners by providing data insights and implementing strategies to increase their market share and revenue opportunities.
• Perform in-market research, provide insights and conduct performance review meetings with key stakeholders in your assigned market.
• Develop a high level of engagement with assigned accounts, applying an array of communication methods.
• Review partner productivity performance and implement actions, accordingly, ensuring your portfolio of accounts are consistently optimised.
• Accurately and promptly resolve partner issues.
• Secure and coordinate merchandising activities for accommodation partners with special deals and seasonal promotions, supporting Trip.com marketing initiatives.
• Represent Trip.com in the local market by building the companies profile with key stakeholders and providing expertise in the local industry on market insights and trends.
• Perform other ad-hoc duties as assigned.