Market Manager at Odeko

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

65000.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Account Management, Business Development, Client Relationships, Pipeline Management, Customer Solutions, Coffee Knowledge, Upselling, CRM Tools, Data Analysis, Team Collaboration, Event Coordination, Customer Retention, Market Trends, Problem Solving, Communication

Industry

Software Development

Description

About Us Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we’re saving small business owners hours every week with our tech-based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic. The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support. The Market Manager Team is at the center of this! Market Managers are responsible for being the revenue leader in your city, representing the Odeko mission of supporting small businesses. We are looking for a Philadelphia Market Manager to join our growing team. This person will be responsible for: Achieving monthly revenue goals through new customer acquisition and growing existing customer accounts Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products. Work closely with our Operations and Support team to ensure day to day issues are resolved quickly Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team. Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback Continually develop your knowledge of local and national trends within the specialty coffee industry About you: 2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience Experience discovering and closing sales opportunities and building client relationships Self-directed and comfortable in a constantly evolving environment Experience successfully managing a pipeline to achieve revenue targets Experience in delivering client-focused solutions based on customer needs Passion for coffee and small business. A background in coffee is a bonus! This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000. What you’ll love about Odeko: Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career! Competitive compensation, healthcare benefits, and opportunity for equity Other great perks - Full lists of benefits available upon request Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Responsibilities

Market Managers are responsible for achieving monthly revenue goals through customer acquisition and account growth. They also manage customer relationships and collaborate with internal teams to enhance the customer experience.