Market Service Delivery Specialist at Monki

Gądki, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT services, IT operations, ITIL, Troubleshooting, Infrastructure management, Production assurance, Incident management, Escalation management, Service governance, Change governance, Test planning, Test execution, Stakeholder management, Vendor management, ITSM processes

Industry

Retail

Description

Job Description WHAT YOU’LL DO As a Market Service Delivery Specialist, you will ensure effective and cost-efficient service of delivery of tech, infrastructure and production assurance support. Act as Market Support Services’ extended arm on site for technical assistance and troubleshooting. Responsibilities include but are not limited to: Ensuring effective and cost-efficient delivery of H&M Tech Operations covering service support, infrastructure and production assurance. Responsible for following and implementing Tech Operation´s vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.) Assess service, infrastructure and production assurance needs and support realization of service roadmaps. Oversee and improve procedures for service processes/workflows (e.g., who/what/when/how). Monitor and review service, infrastructure and production assurance deliveries and drive related continuous improvement initiatives. Be a local point of contact for local stakeholders Utilize globally procured contracts when needed to meet demand. Support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where needed. WHO YOU’LL WORK WITH In this role, you will collaborate with multiple teams to ensure the successful expansion of the business. You will work closely with Expansion, Retail tech and Global Network Operations, among others, providing key insights and recommendations. WHO YOU ARE We are looking for people with… 4+ years of experience in IT services/operations Experience in delivering services with ITIL principles Experience in managing business-critical IT services in a large enterprise-grade organization Experience in managing and responding to major incidents and escalations Experience in documenting test plans, test cases and test execution Experience in structuring and operating service- and change governance (e.g. approval boards) WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. Additionally, what’s in it for you: Employment contract. Working mode: 4 days from office / 1 day flexible. Lunch card with a monthly top-up of PLN 200 for food outlets. Available cafeteria in the office. 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET). H&M Incentive Program here. Referral bonus for recommending externally hired colleagues (from PLN 480 to PLN 1,200 gross, depending on the position). Co-financed private medical care and life insurance. Co-financed access to either a Multisport Card or a Medicover Sport Card. Co-financed access to the Multilife Platform, offering psychological and dietary consultations, language courses, and more. Access to the MyBenefit platform. Occasional coupons and bonuses throughout the year for H&M Group brands. Compensation for prescribed corrective glasses. Additional day off (jubilee). Educational Learning Studio platform, including LinkedIn Learning. Structured year-round development process with goal setting, performance evaluation, and achievement review. Career opportunities, with 70% of our recruitment processes filled through internal promotions. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. This is a full-time role, based on a local contract in Gądki, Poland. The Market Service Delivery Specialist is part of the Business Tech department and reports to the Market Business Tech Operations Manager. Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 15th of April 2026. Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Responsibilities

The Market Service Delivery Specialist ensures effective and cost-efficient delivery of tech, infrastructure, and production assurance support. They act as a local point of contact for stakeholders and drive continuous improvement initiatives for service processes and workflows.