Every day, people come to Facebook to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.Within Global Risk Operations, Market Operations goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.Our team is seeking a solutions and data oriented, Market Specialist with proven commitment about providing a great support experience for our community of users. You will work with the Tigrinya market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.You will be part of a data-oriented environment and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.

MINIMUM QUALIFICATIONS:

• Bachelors Degree or 3+ years of professional experience within an operations environment
• Professional working proficiency in English and Tigrinya
• A demonstrable ongoing connection with the community in Ethiopia and detailed knowledge/context of the country and community

PREFERRED QUALIFICATIONS:

• Experience working with technical tools for data analysis and visualization, including but not limited to Excel, SQL, and Tableau, to support efficient analytics processes and robust reporting solutions

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in Ethiopia
• Liaise closely with our vendors to ensure all operational Key Performance Indicators meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
• Collaborate with cross-functional teams to improve our processes and tools building Subject Matter Expertise
• Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards
• Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and posts, offensive or derogatory language, and other objectionable material
• Analyse key metrics to improve our operational workflows
• Deliver solutions under ones own initiative for key experience issues through effective problem solving and project management