The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.The SEO (Specialized Enforcement Operations) team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is flexible and agile, bringing enforcement experience that can be deployed to shifting priorities and dynamic emerging situations, necessary local context, language, policy, community or functional expertise.You will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce content reported for potential abuse, resolve user account issues, improve the overall support experience for DACH Market users, as well as solve enforcement issues across a wide range of Meta markets.The Market Specialist will be part of a data-driven team focused on protecting our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

MINIMUM QUALIFICATIONS:

• Professional working proficiency in English and German
• 1+ year of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders within the DACH region
• Can work with graphic and/or objectionable content
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

PREFERRED QUALIFICATIONS:

• Bachelors degree
• Policy experience, preferably in content or media governance, or trust and safety
• Technical and data skills such as Excel and SQL, and experience with visualization tools such as Tableau to drive efficient analytics and reporting
• Experience with training, quality assurance, or metrics analysis
• Demonstrated experience working with social media platforms, particularly Facebook and Instagram

• Work as part of the SEO Europe team , enforcing on crisis response within the region while specifically representing the DACH Market
• Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on DACH Market
• Use a combination of DACH market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
• Support scoping of scalable solutions to improve the support of our community of users in the Europe region and in partnership with other regions
• Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material
• Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
• This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
• Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools
• Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
• Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners
• Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions