Market Specialist - India (Gujarati) at Meta

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Risk Management, Content Enforcement, Linguistic Expertise, Policy Comprehension, Problem Solving, Data Analysis, Stakeholder Engagement, Account Support, Community Support, Advertising Integrity, Process Improvement, Collaboration, Crisis Response, Graphic Content Handling, Market Knowledge

Industry

Software Development

Description

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. As the operational arm of Meta’s work in Trust and Safety, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and language insights, beyond what our standard systems or scaled solutions can provide. You will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for India and South Asia Region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-driven team focused on protecting our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them. Responsibilities Work as part of the SEO India team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia Region while specifically representing the India Gujarati Market Work as part of an on-call Operational structure to enforce on critical content, particularly in response to government, regulatory and Trusted Partner escalations, within the SEO Markets with a higher focus on India Draw upon linguistic and local market expertise in India's Gujarati and Hindi Market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in India Gujarati Market and the broader South Asia Region Contribute to the development of scalable operational solutions aimed at improving user community support within the India Gujarati market, while working collaboratively with other regions Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk events Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and text, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing Minimum Qualifications Bachelor's degree or equivalent 1+ years of professional experience within an operations or related environment Fluency in Indian Gujarati and Hindi is necessary to support operations and communication with a variety of audiences and stakeholders in the language Demonstrated experience building relationships with internal and external partners Can work with graphic and/or objectionable content Experience working with ambiguity and developing new processes or solutions in response to changing circumstances Experience with working independently and managing multiple priorities in a fast-paced environment

Responsibilities

The Market Specialist will enforce content policies during crises in the South Asia Region, specifically for the India Gujarati Market. They will also investigate issues on Meta products and contribute to scalable operational solutions.