USER EXPERIENCE

Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We achieve this by managing a large vendor workforce, delivering customer-centric solutions, and driving accountability for operational efficiency. Those who join our teams enjoy solving people’s issues, advocating for the Meta community, and ensuring the best possible experience for our platforms.As a Quality Measurement Specialist, you will be responsible for reviewing various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement, AI oversight and insights on policy enforcement. You will collaborate with cross-functional teams in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta’s global network of users and business partners, ensuring our platforms are safe and that our processes are accurate, effective and efficient.

MINIMUM QUALIFICATIONS

• Bachelor’s degree and/or masters or equivalent experience
• Fluency in English and Swahili or Amharic are essential
• Willingness to work with potentially graphic and objectionable content
• Demonstrable experience with qualitative and quantitative analysis
• Experience collaborating with multiple cross-functional partners

PREFERRED QUALIFICATIONS

• Experience with qualitative and quantitative analysis and data-driven decision making
• Familiarity with KPI management, quality assurance and process optimization

• Perform expert review of content and ads on Meta’s platforms against ensuring compliance with our community standards and advertiser policies
• Gather and deliver market specific insights on Meta’s platforms, developing tailored recommendations to improve Meta’s Integrity outcomes
• Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools
• Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans
• Develop and share subject matter expertise across areas of safety abuse and/or account support at global level
• Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing