Who is STAR Community Services?

STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship—to help clients live independently and stay connected. With help from dedicated staff and local volunteers, we serve Redlands, Ipswich, Logan, Gold Coast, and Toowoomba. STAR is committed to building inclusive communities and combating social isolation through regular programs and events.

About the Role

Use your creativity to connect people with community services

STAR Community Services is seeking an experienced Marketing and Communications Coordinator to increase awareness of our services and strengthen connections with clients, carers, volunteers and community partners.

 This is a varied, hands-on role covering marketing campaigns, digital content, internal communications, events and community engagement. Your work will help people discover and access STAR’s aged care, disability and community transport services.

 About the role

Reporting to the Business Services Manager, you will independently plan and deliver marketing and communications activities aligned with STAR’s agreed priorities. You will have scope to use your expertise, organise your workload and recommend improvements within approved budgets and delegated authority.

Your responsibilities will include:

• Coordinating marketing campaigns and maintaining a marketing, communications and events calendar.
• Writing and producing engaging newsletters, brochures, promotional materials, client stories and internal communications.
• Updating website content and coordinating social media, email marketing and approved digital advertising.
• Maintaining consistent branding and ensuring information is accurate, accessible and appropriate for its audience.
• Coordinating event promotion and logistics, including venues, suppliers, registrations and collateral.
• Building relationships with community organisations and referrers, and directing enquiries to relevant service teams.
• Supporting workforce and volunteer recruitment campaigns.
• Monitoring campaign results and expenditure, and recommending practical improvements.
• Providing guidance to volunteers and interns involved in marketing activities.

About you

You are a confident communicator who combines creativity with practical delivery. You take initiative, work independently and follow through on commitments, while knowing when to seek guidance.

You will bring:

• A degree in marketing, communications, public relations or a related discipline, with relevant experience; or substantial experience demonstrating equivalent expertise.
• Experience coordinating marketing campaigns and creating content for print and digital channels.
• Strong writing, editing and proofreading skills.
• Experience with website content management systems, social media, email marketing and design tools such as Canva or InDesign.
• The ability to interpret campaign data and prepare clear reports.
• Experience coordinating events, promotional activities or stakeholder engagement.
• Strong organisational skills and sound judgement when balancing competing priorities.
• An understanding of branding, privacy, consent and accessible communication.
• A current driver’s licence and the ability to travel to STAR locations and community activities.

• Experience in community services, aged care, disability or the not-for-profit sector will be highly regarded. Skills in paid advertising, search optimisation, photography or video production are also desirable.