MEMBERSHIP EXPERIENCE & ENAGEMENT:

• Assist with prospective member tours, events, and early-stage engagement touchpoints
• Maintain prospective member files, checklists, and standard operating procedures (SOPs).
• Assemble and organize necessary files and folders
• Track prospect and applicant data in the CRM; support reporting, notes, and communication logs
• Provide administrative support to the Director of Marketing & Membership in all membership-related tasks
• Ensure consistency in member messaging and welcome experience across platforms and touchpoints
• Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve member services
• Assist Committee Chairs with printing, copying, scheduling
• Assist with club events by greeting guests and checking them in as needed
• Attend management and staff meetings in the absence of the Director or Membership & Marketing
• Participates in professional development opportunities
• Completes other appropriate assignments as instructed by the Director of Membership and Marketing

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Bachelor’s degree required
• At least 3+ years relevant work experience in private clubs or hospitality
• Strong working knowledge of social media platforms such as LinkedIn and Instagram
• Experience with website and mobile app maintenance
• Experience with Canva, Adobe, Microsoft office, Outlook, and CRM
• Exceptional creativity and organizational skills
• Ability to handle multiple tasks and meet established guidelines and deadlines
• Willingness to work a flexible schedule
• Creative and problem-solving mindset
• Professional, enthusiastic and engaging personality.
• Excellent written and verbal communication skills with the ability to deal effectively with all levels of management, fellow staff, members and their guests
• Self-motivated, proactive, with a positive mental attitude

JOB PURPOSE

The purpose of this role is to enhance member engagement and satisfaction by developing and executing high-quality internal and external communications, marketing materials, and digital content for the Club. This position serves as the primary creative and strategic resource for all member-facing communications, managing the Club’s website, social media, email newsletters, digital signage, and print collateral. Additionally, the role supports front-of-house operations as a concierge, ensuring exceptional member service and maintaining a welcoming environment. Through effective collaboration with all departments and proactive communication strategies, this role ensures that Club events, services, and initiatives are promoted and executed in a manner that reflects the Club’s brand and commitment to excellence.

CONCIERGE DUTIES:

• Provide leadership and backup support to the Concierge/Front Desk team as needed
• Ensure service standards at the front desk reflect the Club’s values of care, respect, and excellence
• Maintain a welcoming atmosphere and brand consistency in public-facing areas and communication touchpoints
• Proactively greet everyone who calls or enters the property in a pleasant, outgoing and professional manner.
• Provide extra assistance (onboarding) to new members regarding rules, reservations, introductions, recommendations
• Answer all phone calls, respond to voicemail messages and email
• Supports team with courier options (Federal Express, USPS, etc)
• Review the Club website daily, update inserts, review & update calendar items
• Facilitate online carryout food + wine sales
• Complete reservations for Members for dining and special events
• Process event billing
• Assist in creating, posting, and placing special event menu collateral (flyers, labels, signs, etc.)
  The above list of primary responsibilities should be considered a general summary only; additional responsibilities and duties may be added at any time by the Director of Membership and Marketing.