QUALIFICATIONS:

Education and/or Experience: Bachelor’s degree (BA) in Marketing, Engineering, or related field. Demonstrated ability to perform the essential functions of the job typically acquired through ten or more years of increasingly responsible experience, including five or more years of high-level program management and established customer contacts, with major revenue or scope of responsibility.
Job Type: Full-time
Pay: $66,876.40 - $175,000.00 per year
Work Location: In perso

POSITION SUMMARY/ESSENTIAL FUNCTIONS:

Directs and generates aftermarket business opportunities for the Control Flight Control Division and Hydraulic Systems Division. Position to be based in Kalamazoo, MI. This Product Manager position is responsible for multiple programs with high earnings and revenue accountability, as well as complex products and subsystems across the CFCD and HSD locations. Works with SSO business teams and divisions as needed to promote company technologies, products, and services that meet customer needs, determining how the division’s capabilities can be leveraged to expand into additional markets.

RESPONSIBILITIES:

Responsible for achieving the aftermarket service center’s financial and customer service goals in coordination with the assigned operating division, which may include one or more sites.
Acts as primary strategic Product Line focal point for aftermarket services covering a range of products & customers. Initiates and works closely with division, site(s), and CSO Segment teams to maximize long-term aftermarket revenues and provides short and long-term sales forecasts.
Provides mentorship and execution guidance to the division site(s), customer service, and Aftermarket Services Manager. Addresses critical, longer-term customer issues and leads project teams to improve both short-term and long-term process results.
Acts as primary strategic customer contact for aftermarket products and services, including product repairs, spares, logistics, contracts, and pricing negotiations. Coordinates with technical and segment teams to gather input on resolving field performance issues. Works closely with the CSO and Division business development, as well as CSO Segment Leaders, to maximize aftermarket revenues, ensuring alignment with both short-term and long-term sales forecasts.
Develops and supports proposals and contracts designed to attract the customer and provide an acceptable level of return to the company by researching customer requirements and translating them into development opportunities. Develops strategies and solutions for contracts opened for renegotiation during the contract period.
Conducts competitive research, evaluates sales performance, and formulates goals and milestones for specific products and systems. Applies a thorough understanding of the division’s technical capabilities, operational capacity, and market information to influence future strategies.
Serves as the liaison and facilitator with customers and Regional/Group Marketing to resolve issues and assure customer satisfaction regarding cost, product quality, delivery, and performance. Provides liaison support to the customer and division, both within and across divisions, for existing and new programs. Stays in close contact with division technology, business units, and operations teams to enable rapid turnaround solutions.
Develops and maintains relationships with customers to gain insight into future market and customer needs, and further develops business opportunities.
Identifies opportunities for business development by studying competitors’ products, identifying problems, gathering market intelligence, and recognizing trends.
Maintains professional and technical knowledge by attending educational workshops, reviewing trade and technical publications, establishing professional networks, participating in professional associations, and attending industry trade shows.
Establishes goals and objectives to carry out programs or functions by coordinating efforts across the division. Recommends actions by analyzing and interpreting data and making complex comparative analyses.