Marketing Communications Manager at Luxion

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

40460.0

Posted On

24 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marketing Communications, Campaign Management, Content Creation, Stakeholder Collaboration, Writing Skills, Editing Skills, Customer Journeys, Service Communications, Compliance, Attention to Detail, Content Planning, CMS Platforms, Email Systems, Regulated Industries, Crisis Communications, Performance Data Analysis

Industry

technology;Information and Internet

Description

Marketing Communications Manager Role: Communication Manager - Marketing Department: Marketing Line manager: Brand communication Manager Salary: £40,460 Location: Hybrid, commuting distance from Chandlers Ford Are you an experienced marketing communications professional, with experience of managing comms plans and campaigns in a B2C and B2B environment? Do you have a portfolio of work to showcase the campaigns you have designed and delivered? If the answer is Yes, then we want to speak to you! We’re looking for a Campaign Manager to shape, create and deliver effective domestic and commercial customer communications across all our brands (Luxion, Utilita, Procode and Canary Care). You’ll play a pivotal role in ensuring every message, whether a campaign, service update, regulatory communication, or in-life journey touchpoint is consistent, customer‑centric and aligned with our brand and business priorities. This is a hybrid role, giving you flexibility in how you work, but you’ll need to live within commuting distance of Chandlers Ford for team collaboration and stakeholder sessions. What you’ll be responsible for In this role, you will plan and deliver compelling messaging on key communications across customer journeys and essential service communications. You’ll take ownership of producing or overseeing the creation of customer‑facing content, is engaging, accurate and aligned to our standards. You’ll work closely with a variety of stakeholders, gathering information, shaping briefs and ensuring all messaging is crystal clear and fit for purpose. Central to your work will be maintaining alignment with our tone of voice and brand guidelines, ensuring that every communication feels consistent across all our Group brands. You’ll also coordinate approval processes with compliance, legal and internal teams, particularly when dealing with regulated or sensitive communications, making sure that everything we put in front of customers is accurate and meets the highest standards. At times, you’ll support reactive messaging, stepping in quickly to help craft operational updates, crisis communications or urgent customer information when needed. Alongside this, you will play an active role in enhancing our customer journeys by identifying gaps or opportunities for improvement and proposing content-led solutions. You’ll also contribute to our campaign and content calendars, ensuring communications are planned effectively and executed smoothly. To support continuous improvement, you’ll review performance data and customer feedback, using insights to refine and optimise future activity. What we’re looking for We’re seeking someone with excellent writing and editing skills, someone who can adapt their tone, simplify complex topics and ensure every message lands with clarity and purpose. You should have experience developing content for marketing campaigns, customer journeys or service-based communications, and ideally an understanding of working within regulated industries where compliance and customer protection are essential considerations. A good working knowledge of content planning tools, CMS platforms and email systems such as Dotdigital or Mailchimp will be important, along with meticulous attention to detail and a passion for accuracy and consistency. You’ll need to be comfortable managing multiple briefs at once and working across different functions, collaborating with colleagues in legal, customer service or compliance where required. When applying please add the link to showcase your portfolio and examples of the campaigns you have delivered. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career, and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive. Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. A business's personality comes from its values - Here at Luxion we put fairness first, believe in smart, and strive for sustainability, which all are essential to its success and make a positive difference to its employees. When you join us, you join a community with a great workplace culture with benefits for everyone. We’re on the frontline of smart energy, technology, and renewable products, shaping them through each of our brands Utilita, Canary Care, and Procode. We encourage staff across all brands to grow and develop to reach their full potential, which now only allows them to thrive but so does our customers and company. Our roles can provide office flexibility as well as the opportunity to make it your own. Why not take a look at what your future could be. Welcome to the Luxion Group. We pride ourselves on being on the front-line of innovation. We’re enhancing lives and business through smart energy, solar and eco-friendly practices. Through our three brands, Utilita, Procode and Canary Care we’re shaping the future of technology and energy to create a better customer experience. Join a team of market disrupters and leaders since 2003.

Responsibilities

The Marketing Communications Manager will plan and deliver messaging on key communications across customer journeys and essential service communications. They will oversee the creation of customer-facing content and ensure alignment with brand guidelines and compliance standards.