Marketing Coordinator - Protea Hotel Fire & Ice! by Marriott Cape Town at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Brand Promotion, Sales Techniques, Customer Service, Up-selling, Interpersonal Skills, Communication, Guest Relations, Conflict Resolution, Time Management, Professional Etiquette, Teamwork, Listening

Industry

Hospitality

Description

POSITION SUMMARY Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. Policies and Procedures * Maintain confidentiality of proprietary materials and information. * Protect the privacy and security of guests and coworkers. * Follow company and department policies and procedures. * Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. * Perform other reasonable job duties as requested by Supervisors. Guest Relations * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. * Thank guests with genuine appreciation and provide a fond farewell. * Address guests' service needs in a professional, positive, and timely manner. Communication * Speak to guests and co-workers using clear, appropriate and professional language. * Talk with and listen to other employees to effectively exchange information. Working with Others * Support all co-workers and treat them with dignity and respect. * Develop and maintain positive and productive working relationships with other employees and departments. * Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement * Comply with quality assurance expectations and standards. Physical Tasks * Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Sales * Promote awareness of brand image internally and externally. * Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Analytical Skills * Learning Interpersonal Skills * Interpersonal Skills * Customer Service Orientation * Diversity Relations * Team Work * Influence Communications * Communication * Listening * English Language Proficiency * Applied Reading Personal Attributes * Integrity * Dependability * Positive Demeanor * Presentation * Stress Tolerance * Adaptability/Flexibility Education High school diploma/G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-Onsite Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Promote brand awareness and maximize revenue through sales techniques and up-selling enhancements to guests. Manage guest relations by addressing service needs, handling inquiries, and maintaining professional communication standards.