Location: Head Office – Slough, SL1 6DQ
Hours: 37.5 hours per week (Monday to Friday, occasional weekend flexibility)
Salary: £26,000–£30,000 per annum (based on experience)
Job Type: Permanent, Full-time

WHAT YOU’LL NEED

We’re looking for someone who can adapt quickly, communicate clearly, and stay organised under pressure. You’ll be supported—but you’ll also be expected to show initiative and get things done.

• Strong verbal and written communication skills (email and phone)
• A calm and professional manner when dealing with customers
• Basic understanding of ecommerce or digital platforms
• Comfortable using Excel, AI tools, Canva, etc.
• Ability to switch between task types (calls, content, admin) throughout the day
• Reliable, organised, and detail-oriented

DESIRABLE EXPERIENCE

These aren’t must-haves, but they’ll make the transition smoother and give you a head start:

• Previous experience in a pharmacy, ecommerce, or regulated service setting
• Familiarity with Meta Business Suite, or email marketing platforms (like Mailchimp)
• Experience handling customer service in a healthcare context
• Basic video editing using CapCut, InShot, or Adobe Rush
• CRM/ticketing system experience

ROLE OVERVIEW

This position bridges the gap between customer experience, sales performance, and brand engagement. You’ll handle daily customer enquiries while supporting marketing campaigns and contributing to sales reporting. You’ll need to be confident speaking with customers, able to prioritise tasks in a busy environment, and willing to contribute ideas on how we can better engage with our audience across different platforms. The role sits within a small team, meaning your input will directly impact how our services are delivered and promoted.

KEY RESPONSIBILITIES

You’ll work across three main areas: customer service, sales support, and marketing. Here’s what that looks like day to day:

Your role also includes supporting revenue generation and customer retention through targeted assistance and upselling.

• Answer inbound questions about treatments and convert them into confirmed sales
• Identify opportunities to recommend follow-on or complementary products
• Monitor repeat customer activity and support ongoing retention strategies
• Flag common pain points or sales blockers to help improve service design
• Support the operations team with daily and weekly sales data reports
• Take ownership of small promotions or customer campaigns (e.g. email prompts, discount follow-ups

We’re looking for someone who can adapt quickly, communicate clearly, and stay organised under pressure. You’ll be supported—but you’ll also be expected to show initiative and get things done.

• Strong verbal and written communication skills (email and phone)
• A calm and professional manner when dealing with customers
• Basic understanding of ecommerce or digital platforms
• Comfortable using Excel, AI tools, Canva, etc.
• Ability to switch between task types (calls, content, admin) throughout the day
• Reliable, organised, and detail-oriente