ABOUT US

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

ABOUT THE TEAM AND THE ROLE

The Marketing Insights team plays a pivotal role in shaping Ocado Retail’s growth strategy. We are responsible for providing in-depth, actionable customer and market insights that directly inform marketing strategies, drive customer acquisition, enhance loyalty, and support broader commercial objectives. As an Analyst, you will be a key support for this mission, assisting in the analytical approaches and contributing to the team’s output.
As a Marketing Insights Analyst, you will be a commercially aware individual, adept at extracting, manipulating, and analyzing complex datasets. You will be responsible for supporting the delivery of critical insights that enable data-driven decision-making for marketing and commercial stakeholders.
This role requires strong analytical capabilities and a proactive, curious mindset to help identify business opportunities. You will assist senior team members in translating complex data into clear, compelling narratives that drive commercial impact.

WHAT YOU’LL DO

• Insight Generation & Delivery: Interrogate internal and external data sources to support the team in uncovering customer and market insights. You will assist in providing recommendations that influence marketing strategy, including quick-turnaround analyses for tactical decisions and contributions to longer-term projects.
• Analytical Support: Support the team in building and implementing statistical models to quantify the impact of marketing variables and validate recommendations.
• Stakeholder Collaboration: Work alongside senior team members to visualize data and present insights in a clear, concise manner. You will help to ensure that insights are effectively communicated to stakeholders to support data-based decision-making.
• Market & Competitive Analysis: Support the analysis of external data to develop an understanding of customer and retail perception and Ocado’s performance relative to the wider market.
• Reporting & Automation: Assist in the development and maintenance of key business reports and dashboards to help stakeholders self-serve regular queries and promote a data-driven culture.
• Contribute to Best Practice: Contribute to the team’s analytical processes and help in promoting best practices in data extraction, analysis, and visualization.