SUMMARY

The MOD digital marketing team is looking for a Loyalty Marketing Manager responsible for delivering best-in-class, personalized, and data-driven marketing messages and campaigns to our MOD Rewards members. If you are a proactive problem-solver with a growth mindset who loves developing data informed messaging, you will thrive in this position.
As part of the team, you will play a key role in broadening the impact of the MOD Rewards program by driving increased engagement with our existing members. An average week might see you write messaging briefs, build and deploy loyalty marketing campaigns, or review campaign results to determine improvements for the future.

REQUIRED QUALIFICATIONS

• 5+ years of progressive experience in messaging/marketing operations, marketing strategy, customer analytics and promotional development
• Curiosity and passion for understanding customer behavior and creating world class personalized marketing communications
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Intermediate to advanced proficiency in Excel and PowerPoint
• Experience creating assets with an email service provider
• Familiarity with email marketing systems

PREFERRED QUALIFICATIONS

• HTML programming experience
• Restaurant industry experience
• Previous loyalty program management experience

PHYSICAL REQUIREMENTS

Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.
At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

• Utilize data-driven insights to help develop an annual loyalty marketing calendar, including acquisition and existing member engagement
• Write messaging briefs
• Build and deploy loyalty marketing campaigns
• Collaborate with Customer Analytics and Finance teams to review campaign results and determine improvements for the future
• Develop automated messaging programs that help MOD Rewards members flow through the customer life cycle
• Create testing and learning plans to optimize loyalty communications and financial impact
• Liaise with Finance and Supply Chain teams to ensure operational and financial success for programs
• Maintain knowledge base for promotional impacts and insights
• Collaborate with senior Marketing team leadership and cross-functional teams to establish targets, track progress, measure results, and improve processes