Marketing Manager, Retention (12m parental leave contract) at My NRMA

Sydney Olympic Park, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data-driven communications, Campaign Management, Test & Learn Methodologies, Reporting, Stakeholder Engagement, Cross-functional Collaboration, Negotiation, Organizational Skills, Analytical Mindset, Written Communication, Verbal Communication, Digital Marketing

Industry

Travel Arrangements

Description

Company Description We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. Job Description What you’ll do We’re on the lookout for a passionate and data-driven Marketing Manager, Retention to join our Roadside/Membership business unit (12 month parental leave contract) In this pivotal role, you’ll operationalise retention strategies and drive targeted campaigns to maximise renewals, add value to our members, strengthen customer relationships, and support business outcomes across the NRMA group. Drive Retention Strategy: Operationalise data-driven communications to grow and retain our member base, leveraging insights and segmentation to deliver effective campaigns. Campaign Management: Lead end-to-end planning, development and delivery of marketing campaigns across multiple channels (DM, eDM, mobile, website, digital)), ensuring activity is on time and within budget. Optimise Performance: Implement test & learn methodologies, report on outcomes, and share results to inform future campaigns. Customer Communications: Manage and enhance renewal communication programs, ensuring information is accurate and compliant. Stakeholder Engagement: Collaborate closely with internal and external partners, including Creative, Digital, Data, Technology, Insights and Sales teams. Support Group Initiatives: Participate in various projects to support the Marketing team and wider business goals. What you’ll bring You’re a collaborative marketing professional with experience in developing and executing campaigns across multiple channels. You get excited by data and insights, and know how to translate them into targeted, impactful communications to deliver results. Tertiary qualifications in Marketing or related discipline Experience engaging with cross-functional teams and comfortably working and negotiating with stakeholders of all levels. Proven track record in developing and delivering campaigns across various channels: DM, eDM, mobile, website, digital, social. Excellent organisational skills and detailed orientated Strong written and verbal communication Analytical mindset with experience in campaign reporting As part of our recruitment process, successful applicants will be required to complete pre-employment checks. What’s in it for you? At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave and well-being benefits to balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know You Belong We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more! Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Responsibilities

This pivotal role involves operationalizing data-driven retention strategies and leading end-to-end marketing campaigns across multiple channels to maximize member renewals and strengthen customer relationships. The manager will also be responsible for implementing test & learn methodologies, reporting on outcomes, and collaborating closely with various internal and external partners.