SIHB CORE COMPETENCIES

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

QUALIFICATIONS:

Education: Masters Degree in Communication, Marketing, Public Relations, Public Health, or related field.
Experience: Five or more years of experience working with AI/AN communities in communications, health promotion, health care services, or public health. Four or more years of experience in health communication and/or health promotion and dissemination. Experience in strategic planning, managing websites and social media as well as using Microsoft Office, graphic design and photo editing software, e-marketing programs, databases, spreadsheets, and content management systems. Experience in project management, team leadership, and supervision of staff.

SKILLS/KNOWLEDGE

• Familiarity with health and social issues facing AI/ANs and a desire to promote the delivery of appropriate health services, traditional Indian medicine, community services, resources, and informational materials to this population.
• Knowledge of processes involved in planning, implementing, and evaluating communication activities and programs services.
• Knowledge of effective communication and dissemination techniques and methods.
• Knowledge of emerging trends and media practices as they apply to developing and carrying out health and communication projects.
• Writing print and online communications for multiple channels and tactics (websites, social media, print, brochures, presentations, articles, procedures, and FAQs, etc.).
• Knowledge of establishing and adhering to content, editorial, graphic design, and brand standards.
• Excellent written, verbal, and analytical skills.
• Experience coordinating and overseeing work of multi-disciplinary staff.

ORGANIZATIONAL RESPONSIBILITIES:

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions-oriented
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization’s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others’ best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

PRIMARY RESPONSIBILITIES:

The Communications and Marketing Manager is responsible for providing the leadership, strategic planning, and oversight of the marketing and communications efforts conducted by the Seattle Indian Health Board (SIHB) and the Urban Indian Health Institute (UIHI). This position will work closely with SIHB and UIHI leadership to ensure communications initiatives, marketing campaigns, and outreach events and activities are aligned with the organization’s mission and goals. Specifically, the Communications and Marketing Manager is responsible for strategic planning and analysis; content and design development; SIHB and UIHI OMH online digital presence (websites and social media channels); outreach (including media relations) and events planning; and internal communications.

KEY JOB DUTIES:

• Strategy, Planning, and Analysis
• Develop and execute a comprehensive communications and marketing strategic plan that advances the goals of the organization, in keeping with organizational and departmental leadership needs and considers the needs of our community members and stakeholders.
• Lead, develop, implement, and evaluate communications, marketing, and outreach activities to reflect and enhance the quality and integrity of the organization and the range of services and resources provided. Use effective project management principles and tools as well as prioritization to ensure activities are carried out professionally and according to timeline.
• Determine baseline targets/benchmarks, monitor, and evaluate success metrics for these marketing and communications efforts. Make revisions to the communications strategies and action plans as needed to improve desired outcomes.

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best