GET TO KNOW US!

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.
So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications

THE ROLE

We’re looking for a Marketing Operations Assistant to join Tapi’s fast-paced marketing team. This role supports marketing operations and complex projects, ensuring smooth execution across branding, campaigns, advertising, PR, and social media. The ideal candidate is highly organized, detail-oriented, and solution-focused, with a proactive approach to problem-solving.

Your Responsibilities

• Collaborate directly with the Brand and Communications Director, playing a key role in bringing the brand vision to life through seamless coordination of marketing operations relating to campaigns and projects.
• Drive operational efficiency by maintaining and updating the Marketing Campaign Alignment planner daily, ensuring all channels are on track and have the resources needed to execute campaigns flawlessly.
• Track and report campaign performance, updating the planner and measurement documents with weekly insights.
• Organize and manage visual assets, ensuring content is in date and uploaded across inhouse platforms like YouTube, the web{CMS support if necessary], and social media. And assets are properly named, linked, and easily accessible for amplification and distribution, empowering stakeholders to find content quickly.
• Support and administer the store roll out & merchandising program – feedback changes to designers, ensuring new designs are delivered to the Brand and Communications Director for approval, then delivered to the correct parties for production.
• Support the coordination of product launches, from arranging sample deliveries and studio schedules to setting up lifestyle and product photography. Ensure timely delivery, approval, and distribution of assets to internal teams, PR, and external agencies.
• Support Social Media Operations by managing VIP services back of house, for influencers, creators, and partners, gathering UGC, securing permissions, and organizing influencer campaigns.
• Partner with Pricing, Promotions, and POS Manager to ensure smooth delivery of marketing materials to stores. Track and chase Proof of Deliveries and handle replacements where needed.
• Support the Marketing Team with raising and tracking Purchase Orders within the budget tracker and all ad hoc admin requirements
• Take charge of various ad-hoc projects, including in-store displays and radio coordination, driving seamless execution and impact.
• You’ll be brilliant at process, administration, and reporting, ensuring Purchase Orders are raised and tracked through Excel and Trello. Deliver completed projects on time, ensuring they are launched, handed over to stakeholders, and logically filed in our creative library for easy access.