Marketing Operations Rep - Loyalty- Seasonal at Ocean Casino Resort

Atlantic City, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

17.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Data Entry, Loyalty Program Explanation, Customer Enrollment, Information Input, Event Setup, Communication, Handling Difficult Customers, Regulatory Compliance, Confidentiality Maintenance

Industry

Gambling Facilities and Casinos

Description

About the Role The Marketing Operations Representative will be scheduled to work in both the Player’s Club as well as at Special Events. They are responsible for greeting guests in a pleasant, courteous and enthusiastic manner while registering guests for the Player’s Club or a Special Event. They will assist in the set-up and close out, and on-site execution of Special Events and Promotions. Position Responsibilities Provide the highest level of guest service by greeting all guests pleasantly and with a positive and cheerful demeanor. Answer all questions by guests and input their information into the database. Understands and explains loyalty card programs and rewards to team members and customers. Enrolls customers into the loyalty card program, updates existing information, issues cards and emphasizes the rewards and benefits of the card program. Maintain awareness of, and effectively communicates to other staff, property wide company promotions, events and programs. Assists in the placement and removal of stanchion ropes, metal stanchion signage, counter signage, chairs, tables, podiums and other physical requirement set-up items. Prepares registration items for Special Events and promotions, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets and other collateral as needed. Comply with all New Jersey regulatory requirements, departmental and company policies including Ocean Casino Resort ’s business ethics guidelines. May occasionally assist as needed issuing box office tickets. Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processed, customer lists, marketing plans and any other confidential information. Essential Functions Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment. Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas. Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor. Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours. Must be able to lift at least 25lbs. High School Diploma or equivalent GED preferred. Ability to communicate with customers and team members in a clear and concise manner. Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests. Ability to effectively communicate in English Training & Development Free Meal while on shift Free Parking Pay Rate: $17.00/hour

Responsibilities

The representative will work in the Player’s Club and at Special Events, responsible for courteously greeting guests, registering them for programs, and assisting with event setup and execution. Key duties include answering questions, inputting data, explaining loyalty programs, and maintaining awareness of property-wide promotions.