Marketing Ops, Program Manager at PayPal

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Marketing Operations, Stakeholder Management, Data-Driven Tactics, Cross-Functional Collaboration, Campaign Execution, Process Efficiency, Risk Management, Customer Experience, Performance Reporting, Change Management, Documentation, Optimization Opportunities, Martech, Adtech, CRM Platforms

Industry

Software Development

Description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As a Program Manager, you will be responsible for driving key marketing program execution and delivery as well as transformative projects across multiple PayPal functions, aligned to key organizational objectives. You will provide thought leadership and guidance to project teams and stakeholders, ensuring successful delivery of impactful initiatives. This role is a primary contributor within the PMO, responsible for driving best practices in program management and fostering a culture of collaboration and continuous improvement. Job Description: Essential Responsibilities: Coordinate the execution of marketing programs to ensure timely delivery. Provide consultation on complex programs and campaigns across various channels. Drive process efficiency and governance for marketing operations. Identify and resolve obstacles to maintain program momentum. Collaborate with internal teams to influence the quality and effectiveness of marketing processes. Implement data-driven tactics to enhance brand awareness and customer engagement. Build and maintain relationships with key stakeholders and cross-functional teams. Contribute to enhancing the customer experience and communication strategies. Expected Qualifications: 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Lead end-to-end delivery of complex marketing campaigns and initiatives across owned and paid channels. Partner with Marketing, Operations, and Martech teams to define, design, plan, and execute integrated programs that support business goals. Coordinate tasks, resources, and timelines across multiple implementation teams to ensure deadlines and deliverables are met. Manage stakeholder expectations, including campaign performance reporting and project updates, ensuring clarity and alignment. Define tracking, tagging, and measurement requirements in collaboration with Marketing and Analytics teams to ensure robust performance insights. Provide proactive communication on project and campaign progress to cross-functional teams and leadership. Establish ways of working, success metrics, KPIs, and operational processes while managing dependencies with partner teams. Act as the primary point of contact to identify, mitigate, validate, and manage risks across programs and campaigns. Develop and maintain documentation, including briefs, timelines, workflows, process guides, and campaign repositories. Offer strategic consultation, identifying optimization opportunities in campaign design, process efficiency, and execution quality. Contribute to change management efforts, sharing learnings, best practices, and process improvements across the organization. Expected Qualifications: Minimum of 5-8 years of relevant work experience in Marketing Operations / Program Management with a Bachelor's degree or equivalent practical experience. Demonstrated success managing complex, multi-channel marketing programs with in a Marketing Operations or Martech environment. Strong experience working with cross-functional teams in fast-paced, matrixed organizations Preferred Qualifications Experience with Adobe Experience Cloud tools and Pardot for lead nurturing, segmentation and campaign execution Hands-on technical understanding of Martech and Adtech ecosystems, including APIs, integrations, tagging frameworks, and data flows. Ability to partner with engineering teams and speak the language of technical requirements, feasibility, and platform constraints. Familiarity with CRM platforms and analytics tools (e.g., GA4, Tableau, Power BI). Strong understanding of data segmentation and digital channels (email, paid media, web/app personalization). Has an impact-oriented mindset and thriving amid ambiguity and changing priorities while focusing on results. Has strong stakeholder management experience and develops trust-based partnerships and drives enterprise-wide impact. Exceptional executive communication, able to translate complex technical issues into concise insights and actionable recommendations for non-technical stakeholders. Flexibility to operate in global hours to support cross-region partners and project timelines. Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. 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Responsibilities

As a Program Manager, you will coordinate the execution of marketing programs and drive key marketing program execution across multiple functions. You will provide thought leadership and guidance to project teams, ensuring successful delivery of impactful initiatives.