Responsibilities:
Compass Intervention Center has been providing psychiatric services in Memphis, Tennessee for 29-years. Compass Intervention Center is a 108-bed, free-standing facility that treats children and teens, ages 12 to 17 for Residential and Acute patients; ages 10 to 17 for our Outpatient Programs struggling with a psychiatric, substance abuse or dual diagnosis disorder. It is the only TRICARE®-certified residential treatment facility in Memphis, Tennessee.
We are dedicated to providing age-specific programs to address the needs of children, preteens and teens with a wide variety of psychiatric illnesses, behavioral problems and substance abuse issues.
Our treatment programs focus on youth and families struggling with emotional, behavioral, and chemical dependency issues. We provide specialized, individual treatment to help every patient achieve a positive outcome and improve relationships.
Website: https://www.compassinterventioncenter.com

JOB SUMMARY:

The Account Manager directly serves as the liaison between the facility, the community, and referring agencies. The Account Manager is directly responsible for creating demand for the facility’s services through the effective application of ethical marketing principles and sales methods.
In collaboration with the Director of Business Development and Business Development Team, the Account Manager presents a positive and professional public image of the facility within the community.
The Account Manager is responsible for the implementing the facility’s strategic sales plan, enhancing the facility’s brand/image, effectively managing their assigned territory and accounts, and works to achieve departmental and facility business development goals. The Account Manager must be able to demonstrate tact, resourcefulness, patience and dedication in a fast-paced environment.
Hours are based on departmental and facility needs and may include day, evening and weekend hours, as directed by the Director of Business Development.

Account Management

• Effectively demonstrate and implement Sales Excellence and Service Recovery standards.
• Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders.
• Attends and actively participates in the Business Development team meeting and provides appropriate marketing reports, updates, and Service Recovery opportunities to the Director of Business Development on a timely basis.

Qualifications:

QUALIFICATIONS

Education: Bachelor’s degree in marketing, business or related field required. Experience may be evaluated on a case-by-case basis in lieu of a degree.
Experience: Prior marketing and/or sales experience within a behavioral healthcare setting preferred. Three years minimum documented experience in referral development, account management, sales growth, and physician relationships preferred.
Licensure/Certification: Must possess a valid Driver’s License
Knowledge: Prefer knowledge of the Memphis, Shelby County behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment and, age-specific programming. Must possess demonstrated business development concepts, sales abilities, competency in computer usage, and excellent written and oral communication skills; knowledge of and skills in application of marketing and sales principles; creativity and flexibility; skills in data collection analysis and interpretation; record of adherence to deadlines; customer service skills; willingness to travel, including overnight travel as required.

Please refer the Job description for details