Location: Company HQ in Lexington, KY to service multiple locations across the Midwest and Southeast U.S. (Remote/Hybrid-work options available).

ABOUT US:

NetGain Technologies has been a trailblazer in IT services and solutions since 1984. Our commitment is simple – we provide end-to-end technology services to ensure our local business communities thrive. We are known for our people-centric approach and are focused on technology-driven growth. We set ourselves apart from the competition by employing great people whose focus is on our client’s success in a 24x7x365 operation. As one of the largest MSPs in the region, we offer end-to-end technology solutions for SMBs with one of the deepest benches of engineering talent in the industry. We are strategically positioned across six regions in five states and are consistently ranked as a top managed services provider by Channel Futures since 2008 and have been recognized as the best place to work in Kentucky for eight consecutive years.

POSITION SUMMARY:

We are seeking a dynamic and detail-oriented Marketing & Social Media Associate to join our team. This hybrid role is ideal for a creative and analytical professional who thrives in a fast-paced environment and is passionate about driving brand growth, increasing demand for new business, and enhancing client relationships. The ideal candidate will lead marketing initiatives, manage strategic campaigns, and support client success programs that foster loyalty and engagement

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 3+ years of experience in marketing, client success, or a related role.
• Proficiency in HubSpot and analytics tools (Google Analytics, etc.).
• Strong project management and organizational skills.
• Excellent written and verbal communication abilities.
• Creative mindset with attention to detail and brand consistency.
• Ability to work cross-functionally, meet deadlines and manage multiple priorities.

• Marketing Strategy & Execution
• Develop and manage social media strategies and performance analytics.
• Conduct SEO research and analyze website traffic to optimize digital presence.
• Perform target market research and provide competitor insights.
• Plan and execute paid marketing campaigns across digital platforms.
• Manage association partnerships and collaborative marketing efforts.
• Oversee campaign performance and reporting through HubSpot.
• Track and report on marketing event KPIs.
• Coordinate graphic design projects and ensure brand consistency.
• Manage promotional merchandise (swag) including inventory, ordering, shipping, and budgeting.
• Marketing Support
• Support prospecting and virtual events.
• Assist with podcast production and promotion.
• Build and import contact and company lists in HubSpot.
• Reference ConnectWise for client list building for campaign organization and management.
• Ensure brand standard compliance across departments (e.g., business cards, templates, signature lines, social media profiles, etc.).
• Client Success Initiatives
• Create and distribute client and prospect newsletters.
• Identify and coordinate client case studies and reference opportunities.
• Manage client gifting programs (onboarding, holidays, milestones).
• Support the client onboarding journey with content and gifting coordination.
• Client Success Support
• Support client appreciation events.
  o Coordinate the National Advisory Council, including planning and communications