Who are we?

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.             

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

What you’ll be working on

We're looking for an experienced Marketing Specialist - Senior to join our Marketing team on a 23-month fixed-term contract. In this role, you'll be responsible for developing and delivering customer communications that support key business initiatives, service updates and customer engagement programs.

This is an excellent opportunity for a seasoned marketing professional who enjoys producing high-quality customer-facing communications, managing multiple projects, and partnering with stakeholders across the business to deliver timely and effective messaging.

What You'll Be Doing

• Develop and execute customer communications across a variety of channels.
• Create customer-facing materials relating to:
• Service alerts and operational updates
• General rate increase communications
• Change management communications
• Customer and sales support collateral
• Write, edit and proofread compelling copy for emails, direct mail, customer letters and other communications.
• Manage communication initiatives from briefing through to execution while ensuring deadlines are met.
• Support customer engagement and retention objectives through targeted communications.
• Work closely with internal stakeholders to ensure messaging is accurate, consistent and aligned with business priorities.
• Utilise existing marketing resources and processes while identifying opportunities for continuous improvement.
• Support broader marketing operations and cross-functional projects as required.
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