ABOUT US

EnergyAustralia is one of Australia’s largest energy companies with around 2.4 million electricity and gas accounts and 1.6 million customers across eastern Australia. We own, contract, and operate a diversified energy generation portfolio across Australia, including coal, gas, battery storage, demand response, wind and solar assets, with control of over 5,000MW of generation capacity. Our purpose is to lead and accelerate the clean energy transformation for all.

As our new Marketing Specialist - Mandatory Communications, you’ll partner with the business to implement strategic marketing solutions and customer communications. You’ll steer the strategic direction of our mandatory communications, ensuring they meet business objectives, prioritise customer preferences / experience, and comply with regulatory and legal requirements.

Your day-to-day will include (but will not be limited to) the following:

• Planning and managing the end-to-end delivery of 1:1 mandatory and regulatory related customer communications, working collaboratively with internal teams and 3rd party vendors.
• Preparing vendor briefs and other related documentation ensuring all inputs reflect and align with the agreed delivery scope and program of work objectives; outlining customer cohort requirements, business rules, copy / artwork, data, and Mailhouse delivery specifications.
• Working closely with the Mailhouse to coordinate, build, test, and deploy activities across traditional and digital channels, guided by test and production data, ensuring QA processes and best practice standards are followed.
• Creating clear governance processes and risk strategies that support our regulatory obligations, further protecting and strengthening the integrity of our customer communications.
• Working with various delivery teams across Customer to ensure any business decision, regulatory requirements, necessary process and system updates are part of the overall solution.