Marketing Tour Desk Data Entry Clerk at Marriott Vacations Worldwide Corporation

, , Indonesia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Data Entry, Sales, Communication, Teamwork, Customer Service, Interpersonal Skills, Quality Assurance, Adaptability, Integrity, Dependability, Stress Tolerance, Presentation, Diversity Relations, Telemarketing, Computer Systems Knowledge

Industry

Hospitality

Description

JOB SPECIFIC TASKS Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Thank guests with genuine appreciation. Address guests' service needs in a professional, positive, and timely manner. Supporting member event program and new member experience process Work closely with GSA and GRA teams to create excellent guest experience Administration Create a necessary report to support sales & marketing department Entering correct data to the system Pull data from the System, OTM, OPERA, TSW, MOOD to support M& sales data analysis Analyzing report, data and process to support effective of salas & Marketing department Supporting administration of end month closing Sales Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club International (MVCI). Communication Speak to guests and co-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Assist in creating a pleasant teamwork environment and maintaining a productive and positive team spirit. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Demonstrate total understanding of the site’s culture as well as those standards of conduct and operation that exist with Marriott Vacation Club International (MVCI). Uphold MVCI’s highest standards of integrity and guest service. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures. Other: Perform all tasks in a timely manner ensuring all deadlines are met. Perform other reasonable duty or function that may be assigned by management. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times. Maintain an attitude and commitment to providing excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Maintain computer systems knowledge (Goldmine, Time shareware, Outlook, Word and Excel). Maintain current computer systems knowledge as used by the company. Work with all colleagues as a team, supporting the needs within that team and those of the business at all times. COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Personal Attributes: Integrity Dependability Positive Demeanor Presentation Stress Tolerance Adaptability Good hospitality skills; superior guest service and salesmanship Interpersonal Skills: Customer Service Orientation Diversity Relations Teamwork Influence Ability to follow up and maintain a relationship with clients over a long period of time Telemarketing and personal contact skills Communications: Proficiency in English – both verbal and written. Ability to communicate in Asian languages (Japanese, Thai, Cantonese, Mandarin, Indonesian) will be required from time to time, so will be an asset Listening Exceptional telephone skills Applied Reading Education: High School Diploma/GCSE/ O-Level Equivalent Related Work Experience: Minimum 1 years’ experience in a sales environment, preferably telephone sales Supervisory Experience: No supervisory experience is required #imvwap Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

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Responsibilities

The Marketing Tour Desk Data Entry Clerk is responsible for actively listening to and responding to guest inquiries while supporting the sales and marketing department through data entry and report generation. The role involves promoting brand awareness and maintaining positive relationships with guests and coworkers.