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Marketing Tours Coordinator at Hilton Grand Vacations

Honolulu, Hawaii, USA -

Full Time

Start Date

Immediate

Expiry Date

06 Dec, 25

Salary

21.0

Posted On

07 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

How To Apply:

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Responsibilities

Provide excellent customer service to internal customers as well as external guests via phone, email and Teams chat.
Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to improve tour slot availability in all Asia Pacific (APAC) Sales offices.
Provide quick and courteous assistance to complete the tour booking process in a timely manner. Confirm and document transportation needs as required for tour presentations.
Accurately input tour information (required tour information, promotions, premiums, etc.) into approved systems (VOICE, CHORUS, Eclipse).
Upon the request of Sales management or Sales Gallery personnel, move tours between sales offices.
Demonstrate the ability to be attentive to details while working in a multi-tasking environment that requires constant need for the use of accurate coding, extensive follow up, lead corrections and completion of tour feedback forms.
Ensure all internal customers adhere to the complex tour rules and special marketing programs in the APAC region.
Adhere to protocol standards as established by Hilton Hotels Corp, HGV Club and the department Manager.
Perform any reasonable request by management that supports the department’s mission and goals.