Marketplace Operations Representative at Unison Software, Inc.

, , United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Market Research, Client Relationship Management, Troubleshooting, Business Intelligence Tools, Microsoft Office Suite, Multitasking, Written Communication, Verbal Communication, Critical Thinking

Industry

Software Development

Description

Overview About Unison: Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done. Unison Marketplace is the industry-leading provider of a reverse auction marketplace, optimizing how businesses, governments and educational institutions buy the goods and services they need. Currently, more than 75 federal, state and local government agencies and departments use Unison as a key component of their purchasing strategy. Unison's innovative, patented acquisition solution helps Buyers expand their supplier base, while saving time and money. At the same time, Sellers gain greater access to opportunities to compete and win contracts. In FY2022, more than 85 percent of contracts awarded through Unison went to small businesses. Marketplace Operations Representatives are the heartbeat of Unison Marketplace as members of our Sourcing, Marketplace Support, and Marketplace Assurance teams. From delivering training and education to customers, to conducting the critical market research that fuels marketplace competition, Marketplace Operations Representatives drive the success of the Marketplace. Unison is looking for talented & self-motivated individuals to join the team. The ideal candidate possesses entry-level equivalent experience related to customer support. Ability to think critically and creatively and identify client needs and propose solutions is a must. Responsibilities Managing a dashboard of Buys available for bid on the marketplace Conducting market research to identify potential suppliers for government contracts Educating customers as they use the marketplace Troubleshooting user difficulties via phone and email Obtaining and documenting customer feedback Utilizing and creating reports via business intelligence tools Building external client relationships and coordinating with internal teams Qualifications Experience in delivering quality customer service in a high-volume environment Interest in e-commerce, procurement, government industries Strong interpersonal skills, with proven ability to work well within a team Excellent written and verbal communication skills Ability to multitask and prioritize effectively Strong attention to detail, work ethic, initiative and self-motivation Proficiency in Microsoft Office Suite Must be 18 years or older High school diploma or equivalent Why Join Unison: Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions. Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

Responsibilities

Manage a dashboard of available bids and conduct market research to identify potential suppliers for government contracts. Provide customer education, troubleshoot user issues, and utilize business intelligence tools for reporting.